James Dornevil
Margate,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service and Sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Fingerprint Technician
Polaris Screening
Hollywood, FL
12.2023 - Current
- Performed fingerprinting services for new hires, background checks and other purposes.
- Provided assistance to customers in scheduling appointments and answering questions about the process.
- Maintained accurate records of all fingerprints taken, including name, date and time of service.
Admissions Director
Essential School of Nursing
North Miami, FL
10.2021 - 11.2023
- Assisted students in understanding academic application processes, admissions requirements and financial aid options.
- Collaborated with financial aid, education and career services departments to achieve student enrollment targets.
- Received incoming calls from potential students and provided detailed information about institution.
Director of Student Services
HOPE COLLEGE OF ARTS & SCIENCES
Pompano Beach, FL
08.2020 - 08.2021
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
- Directed activities of admissions, registration and career services departments.
Admissions Advisor
Hope College of Arts & Sciences
Pompano Beach, FL
02.2016 - 07.2019
- Received incoming calls from potential students and provided detailed information about the institution.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
CITY FURNITURE
Tamarac, FL
05.2014 - 01.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, store issues, and inventory requirements to supervisors.
Customer Service Representative
TELEPERFORMANCE
Margate, FL
02.2011 - 03.2014
- Answered inbound calls, chats, and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Arts - Interior Design
INTERIOR DESIGNThe Art Institute of Fort Lauderdale
Fort Lauderdale, FL06.2012
DIPLOMA - FLResidential Design
RESIDENTIAL DESIGNThe Art Institute of Fort Lauderdale
05.2010
Skills
- Recruiting and hiring top talent
- Strategic planning
- Profit & Loss
- Business development
- Conflict mediation
- Courteous demeanor
- Quality assurance controls
- Academic requirements knowledge
- Student recruitment knowledge
- Academic monitoring
- Technologically savvy
- Office equipment proficiency
- Retail sales customer service
Languages
English, Creole, and French
Languages
French
Limited
Timeline
Fingerprint Technician
Polaris Screening
12.2023 - Current
Admissions Director
Essential School of Nursing
10.2021 - 11.2023
Director of Student Services
HOPE COLLEGE OF ARTS & SCIENCES
08.2020 - 08.2021
Admissions Advisor
Hope College of Arts & Sciences
02.2016 - 07.2019
Customer Service Representative
CITY FURNITURE
05.2014 - 01.2016
Customer Service Representative
TELEPERFORMANCE
02.2011 - 03.2014
Associate of Arts - Interior Design
INTERIOR DESIGNThe Art Institute of Fort Lauderdale
DIPLOMA - FLResidential Design
RESIDENTIAL DESIGNThe Art Institute of Fort Lauderdale