James Dortch III
Memphis,TN
Summary
Entry-level Electrical/Computer Engineer with hands-on experience in IT support, operations engineering, and process optimization. Strong background in customer service from roles at Target, Kroger, and Sam's Club. Proficient in troubleshooting, technical documentation, and system reliability. Actively pursuing CompTIA A+ certification while expanding skills in Microsoft Project, engineering principles, and design validation processes. Eager to contribute to teams focused on innovative solutions, quality systems, and continuous improvement.
Overview
8
8
years of professional experience
Work History
Produce Clerk
Sam’s Club
04.2024 - Current
- Replenished produce displays to ensure optimal stock levels and product availability.
- Inspected goods for damage to maintain high-quality standards and minimize waste.
- Assisted in unloading product deliveries efficiently to streamline restocking processes.
- Provided customer assistance with product inquiries and selection to enhance service experience.
Inari Interactive (IT Specialist Intern)
Inari Interactive
05.2023 - 07.2023
- Provided technical support by resolving a variety of computer issues, ensuring minimal downtime for staff.
- Configured and installed hardware and software, enhancing system performance and user productivity.
- Served as a point of contact for employee technical inquiries, delivering prompt and effective solutions.
Amazon Operations Engineering Intern
Amazon
05.2022 - 07.2022
- Analyzed operational processes and implemented data-driven enhancements, resulting in increased efficiency across multiple projects.
- Monitored and reported on key performance indicators, integrating technological solutions to support continuous improvement efforts.
- Worked collaboratively with various teams to facilitate problem-solving and promote a culture of operational excellence.
Clerk
Target
01.2021 - 01.2022
- Provided exceptional customer service, ensuring client satisfaction and support in a retail environment.
Produce
Kroger
01.2018 - 01.2021
- Maintained and organized the display of fruits and vegetables to enhance visual appeal and attract customers.
- Ensured produce cleanliness and freshness to uphold quality standards and maximize customer satisfaction.
- Monitored and managed inventory levels to ensure consistent availability of high-demand products.
Education
Bachelor of Science - Electrical Engineering
Tennessee State University
Nashville, TN12.2023
High School Diploma - General Studies
Bolton High School
Arlington, TN01.2018
Skills
- Troubleshooting & Technical Support
- Programming (Python, Java, C), AutoCAD, SolidWorks
- Microsoft Office Suite (Excel, Word, PowerPoint), Microsoft Project
- Network Security, Computer Networks
- Data Analysis, Process Optimization, Documentation
- Project Planning & Execution, Scheduling
- Risk Management, Change Control, Quality Management
- Process Control, Process Validation, Design Development
- Knowledge of ISO Standards & Good Manufacturing Practices (GMPs)
- Familiarity with PTC Creo, Minitab, Lean Six Sigma, 5 Whys, DMAIC, DFMEA
- Customer Service, Leadership, Mentoring, Staff Collaboration
- Packaging Solutions, Prototype Development
- Strong Verbal & Written Communication
Timeline
Produce Clerk
Sam’s Club
04.2024 - Current
Inari Interactive (IT Specialist Intern)
Inari Interactive
05.2023 - 07.2023
Amazon Operations Engineering Intern
Amazon
05.2022 - 07.2022
Clerk
Target
01.2021 - 01.2022
Produce
Kroger
01.2018 - 01.2021
Bachelor of Science - Electrical Engineering
Tennessee State University
High School Diploma - General Studies
Bolton High School