Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

James Doty

Milano

Summary

Dynamic professional with a proven track record at McDonald's, excelling in team management and customer satisfaction. Skilled in materials management and problem-solving, I effectively enhanced service delivery and optimized inventory processes for FedEx. I am a trained forklift operator, I thrive in fast-paced environments, consistently achieving team goals through self-motivation and multitasking.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Library Clerk

MODOC
01.2024 - 03.2025
  • Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
  • Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
  • Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
  • Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
  • Supported library operations by conducting regular inventory checks of materials to ensure accuracy of records and proper maintenance of collections.

Delivery Driver

FedEx
04.2020 - 05.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Sales Associate

Verizon
01.2019 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Warehouse Worker

Hutchinson Steel
04.2017 - 04.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 to 75 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.

Manager

McDonald's
02.2010 - 05.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Bachelor - Biology, Business, And Criminal Justice

Central Methodist University
Fayette, MO

High School Diploma -

Ava High
Ava, MO
05.2011

Skills

  • Collection maintenance
  • Shelf reading
  • Digital literacy
  • Materials management
  • Multitasking
  • Problem-solving abilities
  • Task prioritization
  • Self motivation
  • Trained forklift operator
  • Overnight and overtime hours welcome
  • Willing to work all weekends and holidays

Accomplishments

I have held and maintained a high GPA in my fields of study.

I have passed all certifications given to me by places of employment within a timely manner.

Certification

Forklift operator and pallet Jack operations.

(These may need to be renewed.)

Class E drivers license- allows for box trucks and delivery vans.

Timeline

Library Clerk

MODOC
01.2024 - 03.2025

Delivery Driver

FedEx
04.2020 - 05.2021

Sales Associate

Verizon
01.2019 - 05.2021

Warehouse Worker

Hutchinson Steel
04.2017 - 04.2019

Manager

McDonald's
02.2010 - 05.2017

Bachelor - Biology, Business, And Criminal Justice

Central Methodist University

High School Diploma -

Ava High

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James Doty