James Doucet
Georgetown,Texas
Summary
Passionate, results driven and highly skilled senior account manager with extensive experience developing and executing customized account plans to increase sales volume, market share, and relevance in the marketplace. Provide strategic value to customers including leveraging trends in customer industries/marketplaces to shape solutions and approaches. Open and clear communicator with demonstrated strategic vision and disciplined execution.
Overview
14
14
years of professional experience
Work History
Business Development Executive
Angels Care Home Health
04.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
Business Development Executive
Choice Home Health
02.2023 - Current
- Collaborated with sales and marketing departments to support client acquisition
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities
- Implemented innovative business development strategies to increase customer base and expand market share.
State of Texas = Sales
East Texas Lighthouse Of The Blind
02.2022 - 01.2023
- Exceeded targets by building, directing and motivating high-performing sales team
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
Sales Consultant- Independent Living
Maravilla at the Domain Senior Living
08.2020 - 11.2021
- Identified qualified prospects through targeted marketing efforts both through online searches and website forms
- Scheduled communication with prospects, tours both in person and virtual, closing sale date of tour Timely follow up with all prospects through email, phone, etc.
Director of Double Creek IL
Civitas Senior Living
09.2018 - 04.2020
- Built tenured team with performance which aligned with company vision and goals
- Shared the mission of the group to the public with successful community outreach and marketing strategies
- Built referral pipeline by remaining active with community, establishing referral networks and resources
- Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services
- Inputted information from customer calls and onsite service visits into the company's system using Encore
- Prepared and filed financial statements such as balance sheets and income statements
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Monitored multiple databases to keep track of all company inventory.
Account Manager
Media Choice
08.2016 - 06.2018
- Provided exemplary level of service to clients to both maintain and extend the relationships for future business opportunities
- Assisted clients with growing business opportunities with use of effective advertising
- Recognized as top sales generator, building book of business to an average of 25,000 a month
- Established more than 25 new accounts, earning a combined billing of 175,000 a year in new business
- Collaborated with graphic designers to produce high-quality advertising in line with brand image
- Optimized sales volume by managing accounts and building rapport with repeat customers.
New Business Development Account Manager
Goodwill Staffing Group
06.2015 - 07.2016
- Responsible for managing existing accounts as well as identifying prospective customers
- Grew customer base from 8 accounts to 25 accounts in 12 months
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews
- Addressed customer questions and concerns regarding products, prices and availability
- Consistently secured new accounts, resulting in a 200% increase in year over year revenue.
Integrated Account Executive
KVUE
05.2014 - 05.2015
- Identified and cultivated new business opportunities across broadcast and digital offerings
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
- Worked closely with company executives to identify new business opportunities.
Multimedia Local Account Executive
Austin American Statesman
10.2012 - 05.2014
- Created sales and revenue-generating opportunities in new markets to improve profitability
- Developed strategies to position Cox Media to capitalize on emerging customer and market needs
- Cultivated strong professional partnerships by creating focused campaigns to drive long term business development.
Account Manager
Time Warner Advertising Sales
01.2011 - 10.2012
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Developed and implemented strategies to increase client retention
- Identified key entry points to enhance market penetration and maximize returns.
Education
Honorable Discharge - Radioman communications "A" school
United States Navy
Beaumont, TX01.1993
High School Diploma -
West Brook Sr High School
Beaumont, TX01.1989
Skills
- Excellent listening skills
- Relationship building and management
- Decision-Making
- Relationship building and rapport
- Business Development
- Business development and planning
- CRM Platforms
Accomplishments
- Civitas Director of the Month- 02/2019
- Real Page Certified- 10/2018
- New business account manager of the year - 2017
- Managed a portfolio of 25 accounts totaling $600,000 in revenue for Goodwill Staffing in 2015-2016
- Top 3 in revenue generated in 2015 for Goodwill Staffing
- Google Ad Word Certified- 2014
- Google Ad Word Advanced Certified- 2014
- How Selling workshop- 2014
- Top Account Executive for Q1-2014
- Top Digital seller for Q1-2014
- Leadership Council Austin American Statesman- 2014
- Highest new business percentage-Q1 2014
- Top local seller-Q4 2013
- Top 3 local seller-2013
- Top 3 Presidents Circle-2013
- Lowest Churn rate among local sellers-2013
- Overcoming objections workshop-2012
Timeline
Business Development Executive
Angels Care Home Health
04.2024 - Current
Business Development Executive
Choice Home Health
02.2023 - Current
State of Texas = Sales
East Texas Lighthouse Of The Blind
02.2022 - 01.2023
Sales Consultant- Independent Living
Maravilla at the Domain Senior Living
08.2020 - 11.2021
Director of Double Creek IL
Civitas Senior Living
09.2018 - 04.2020
Account Manager
Media Choice
08.2016 - 06.2018
New Business Development Account Manager
Goodwill Staffing Group
06.2015 - 07.2016
Integrated Account Executive
KVUE
05.2014 - 05.2015
Multimedia Local Account Executive
Austin American Statesman
10.2012 - 05.2014
Account Manager
Time Warner Advertising Sales
01.2011 - 10.2012
Honorable Discharge - Radioman communications "A" school
United States Navy
High School Diploma -
West Brook Sr High School
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