James Douglas
Brighton ,CO
Summary
Experienced shop and fleet professional with a background in vehicle repair, team training, and daily operations management. Skilled in leading staff, organizing inventory, and maintaining safe, efficient workflows that support uptime and customer service. Senior technician with deep experience in fleet maintenance, repair documentation, and safety compliance. Trusted for accurate diagnostics, strong work standards, and the ability to train others while supporting reliable vehicle availability. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Sr. Global Vehicle technician
FedEx Express
Denver, Colorado
12.2018 - Current
- Recorded service work and updated maintenance files in fleet systems.
- Supported dispatch and operations teams to keep vehicles available.
- Inspected FedEx Express vehicles for safety wear and DOT compliance.
- Completed preventive maintenance on delivery trucks and support equipment.
- Kept work areas clean and followed FedEx Express safety procedures.
- Finished work within set time frames while meeting quality standards.
- Maintained accurate service records and ensured adherence to company procedures for vehicle work.
- Inspected shop equipment for safety and functionality. to keep safe working condition.
- Maintained certifications and completed training on systems and components.
- Kept the team aligned with shop and manufacturer repair and maintenance specifications.
- Monitored inventory levels, placed orders, and verified receipt to maintain ready supply of necessary parts.
- Conducted troubleshooting and diagnostic checks to identify sources of malfunctions and facilitate timely repairs.
- Trained and guided employees on correct repair and maintenance methods.
- Calculated estimated costs for vehicle repairs based on assessments..
- Planned work procedures using charts, technical manuals, and experience.
Shop Owner
Northco Services LLC
Arvada, Colorado
03.2014 - Current
- Supported daily shop operations for Northco Services LLC in customer service and sales.
- Handled inventory ordering and stock organization for Northco Services LLC.
- Directed staff schedules, duties, and workplace standards for Northco Services LLC.
- Kept shop cleanliness, safety, and presentation on track for Northco Services LLC.
- Addressed customer concerns with clear, professional communication at Northco Services LLC.
- Handled payments, receipts, and cash transactions for Northco Services LLC.
- Coordinated vendor deliveries and supply checks for Northco Services LLC.
- Helped develop shop procedures and workflow improvements for Northco Services LLC.
- Maintained inventory levels by placing stock orders as needed.
- Trained employees based on role requirements and company values.
- Coordinated supplier deliveries to keep goods arriving on schedule.
- Reviewed financial statements regularly to check profitability of operations.
- Analyzed sales data to identify growth opportunities.
- Kept shop activities aligned with safety regulations.
- Processed payments, calculated taxes, and prepared customer invoices.
- Set pricing, promotion, refund, and return policies.
- Recruited, selected, and trained shop employees.
Fleet Technician
City Of Arvada
Arvada, Colorado
11.2010 - 09.2017
- Performed preventive maintenance on municipal fleet vehicles and equipment.
- Serviced hydraulic systems, batteries, tires, and fuel components.
- Completed work orders and maintenance records for fleet tracking.
- Supported emergency vehicle readiness across city operations.
- Diagnosed and repaired electrical, mechanical and hydraulic systems in fleet vehicles.
- Utilized electronic testing equipment to troubleshoot fuel, ignition and emissions control systems.
- Disassembled and overhauled internal combustion engines, pumps and generators.
- Fabricated steel components for fabrication shop welding operations
- Interpreted blueprints and layouts for shop-built assemblies
- Welded metal parts using MIG, TIG, and stick processes
- Collaborated with fabricators and supervisors on custom metal projects
- Operated grinders, saws, and cutting tools in fabrication shop
- Fabricated metal components using welding techniques such as MIG, TIG and Oxy-Acetylene welding.
- Operated forklifts, cranes, hoists and other material handling equipment to move materials around shop floor.
- Cut materials with plasma cutters, oxy-acetylene torches or mechanical shears according to specifications.
- Built jigs and fixtures used in the production of various products.
- Set up and operated rollers, presses, brakes, drills, punch press machines to shape metal pieces prior to welding.
- Repaired broken or cracked parts by welding them back together.
- Maintained accurate records of all work performed in a timely manner.
- Assisted in the development of new fabrication processes and procedures.
- Utilized measuring instruments such as micrometers, calipers for accurate verification of dimensions.
- Documented crash details for police reports and employer records.
- Measured skid marks, roadway conditions, and impact points at collision scenes.
- Collected photographs, diagrams, and evidence for accident case files.
- Coordinated with police, insurance staff, and emergency responders on accident findings.
- Assisted attorneys in preparing cases for trial by providing expert testimony regarding causes of accidents.
- Examined vehicles that were involved in an accident for mechanical defects or other contributing factors.
- Attended court proceedings related to traffic accidents when necessary.
- Collaborated with other agencies such as fire departments, emergency response teams and tow truck operators during investigations.
- Maintained accurate records of all investigations conducted.
- Testified under oath in administrative hearings and criminal court cases.
- Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
- Liaised with law enforcement agencies to investigate and solve crimes.
- Collaborated with law enforcement and regulatory agencies to support criminal investigations and legal proceedings.
- Inspected firearms for safety, functionality, and store presentation standards.
- Managed firearm inventory, serial number records, and secure storage procedures.
- Coordinated with management on compliance updates and policy changes.
- Performed regular maintenance tasks to ensure safe operation of firearms.
- Assembled vehicle components using hand tools, power tools, and production specifications.
- Inspected finished assemblies for fit, alignment, and quality compliance.
- Installed wiring, trim, panels, and interior parts on assembly line vehicles.
- Followed safety procedures and lockout practices in automotive manufacturing environment.
- Collaborated with team members to maintain steady vehicle assembly flow.
- Installed electrical wiring, fuel lines, brake lines and other mechanical components in vehicles.
- Worked closely with team members to ensure timely completion of assigned projects.
- Provided assistance in loading and unloading materials from trucks or containers for assembly purposes.
- Tested operation of all installed components to ensure proper functioning.
- Analyzed customer feedback data and implemented changes accordingly.
Dealer technician
Multiple
Boulder, Colorado
1999 - 2010
- Diagnosed complex vehicle issues in dealership service department
- Repaired drivability concerns using manufacturer service procedures and diagnostic tools
- Performed preventive maintenance on customer vehicles in high-volume service bay
- Documented service work in repair orders and maintenance records
- Trained junior technicians on shop practices and repair methods
- Communicated repair findings and estimates with service advisors and customers
- Answered customer questions and discussed options face-to-face, over telephone and via email.
- Disassembled engine components to inspect for wear or damage then reassembled them correctly following manufacturer's instructions.
- Performed factory scheduled maintenance services according to manufacturer guidelines.
- Communicated with parts department personnel regarding availability of needed parts in order to complete repairs in a timely manner.
- Verified that emission control systems were operating properly before releasing vehicles back into service.
- Diagnosed, repaired and maintained automotive systems such as engines, transmissions, brakes, steering and suspension.
- Researched technical bulletins issued by manufacturers in order to stay up-to-date on current technologies.
- Provided detailed estimates of labor costs for customers prior to repair work commencing.
- Tested driveability of vehicles to ensure proper functioning after repairs were completed.
- Replaced worn or defective parts using power tools and hand tools.
- Utilized advanced diagnostic equipment such as scan tools and oscilloscopes when troubleshooting electrical problems.
- Maintained certifications and completed training on systems and components.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Reviewed work orders and discussed with supervisors.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Aerospace Propulsion Technician
United States Air Force, USAF
Fairbanks, Alaska
05.1996 - 08.2001
- Disassembled jet engine components for repair and replacement.
- Assembled propulsion parts to meet USAF maintenance standards.
- Tested engine performance during ground runs and operational checks.
- Documented maintenance actions in Air Force records and forms.
- Maintained tools, equipment, and flight line work areas.
- Tested and troubleshooted aerospace propulsion systems for malfunctions.
- Analyzed data from flight tests to evaluate the performance of propulsion systems.
- Operated computer-controlled diagnostic equipment to identify system faults quickly and accurately.
- Reviewed engineering drawings to determine the best course of action when repairing a component.
- Monitored fuel consumption rates of engines and turbines to ensure optimal performance.
- Performed troubleshooting and root cause analysis to understand problems and plan corrections.
- Inspected and verified dimensions and clearances of parts to verify conformance to factory specifications.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Education
Associate of Science - Automotive Science
Universal Technical Institute
Arizona05-2001
Officer Canidate Training School Enlisted - Leadership
USAF OJTS
Maxwell AFB Montgomery GA05-1998
Certified Aircraft Powerplant - Aerospace Propulsion
USAF
Shepard AFB TX09-1996
Certification
- ASE Master technician L1
multiple certifications from ASE - MVAC License
EPA certified for automotive refrigerants and handling - Accident investigation CDRII
- Microsoft suite /0365
- Forklift operator
- Bendix/Meritor/WABCO/Haldex certifications
- CDOT/NHTSA/FMCSA training certificates
- Safety Committee member representing Fleet.
- Fleet Faster, Maximo, training
- Honda top tech winner 2001
- American Honda instructor western central training center
Timeline
Sr. Global Vehicle technician
FedEx Express
12.2018 - Current
Shop Owner
Northco Services LLC
03.2014 - Current
Fleet Technician
City Of Arvada
11.2010 - 09.2017
Aerospace Propulsion Technician
United States Air Force, USAF
05.1996 - 08.2001
Dealer technician
Multiple
1999 - 2010
Associate of Science - Automotive Science
Universal Technical Institute
Officer Canidate Training School Enlisted - Leadership
USAF OJTS
Certified Aircraft Powerplant - Aerospace Propulsion
USAF