James Douglass
Salem,NH
Summary
Results-driven and strategic Senior Account Specialist with 10+ years of experience exceeding sales targets and delivering exceptional client service. Expertise in building and nurturing long-term client relationships, identifying growth opportunities, and providing tailored solutions to meet client needs. Skilled in market analysis, product knowledge, and strategic account management.
Overview
20
20
years of professional experience
Work History
Senior Account Specialist
SLWM - Massachusetts
01.2023 - Current
- Spearhead account management efforts by actively identifying growth opportunities and expanding business relationships, resulting in20% increase in client revenue
- Orchestrated project management processes, effectively allocating resources, setting project priorities, and mitigating risks, resulting in 15% improvement in project efficiency.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements
- Prepared and submitted timely invoices, statements and payment reminders for customers
Senior Account Manager
Boston Retail Solutions
02.2011 - 06.2022
- Executed print marketing programs for over 20 global retail partners
- Large format print, in-store marketing material and light-box consultant
- Managed national campaigns and developed production schedules
- Built new relationships and increased sales YOY
- Managed vendor relations
- Comfortable meeting deadlines and resolving unexpected issues
- Created project budgets and approved RFP's
- Worked with Procore, Netsuite, Appwright, QuickBooks, Buzzsaw and Salesforce
- Recruited, trained and managed teams of associate account managers
- Aero, AE, Jcrew, Vera Bradley, Foot Locker, Saks, Clarks, Tommy Bahama, Under Armour, Signet and more
Sales And Leasing Consultant
The Herb Chambers Companies
02.2009 - 02.2011
- Completed core and next level sales training
- Achieved Masters of Excellence recognition for most monthly sales
- Implemented sales and negotiation techniques
Project Manager-Team Lead Hardscape Construction
CM&D corp
06.2003 - 01.2011
- Estimating, bidding, and scheduling of hardscape projects
- Developed new teams and grew sales 10% YOY
- Managed client property maintenance relationships
Education
Bachelor of Business Administration - Business, Management, Marketing, and Related Support Services
Worcester State University
Worcester04.2008
Skills
- Print Management
- Sales & Marketing Strategies
- Relationship Building
- Upselling & Cross-Selling
Personal Information
Title: Retail Commercial Print & Construction Sales Professional
Timeline
Senior Account Specialist
SLWM - Massachusetts
01.2023 - Current
Senior Account Manager
Boston Retail Solutions
02.2011 - 06.2022
Sales And Leasing Consultant
The Herb Chambers Companies
02.2009 - 02.2011
Project Manager-Team Lead Hardscape Construction
CM&D corp
06.2003 - 01.2011
Bachelor of Business Administration - Business, Management, Marketing, and Related Support Services
Worcester State University
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