James Dowd
West Mifflin,PA
Summary
Diligent distribution supervisor with a strong background in overseeing distribution operations and managing logistics. Skilled in optimizing workflow processes and improving team efficiency, resulting in streamlined operations and increased productivity. Proficient in problem-solving and effective communication, ensuring smooth coordination between cross-functional teams. Committed to driving operational excellence and delivering exceptional results in a fast-paced and dynamic environment. Experienced in managing distribution operations and ensuring smooth logistics, utilizing strategic planning to streamline processes and enhance efficiency. Demonstrated track record of fostering teamwork and maintaining high standards of operational excellence.
Overview
20
20
years of professional experience
Work History
Distribution Supervisor
Abarta Coca-Cola Beverages
10.2023 - Current
- Collaborated with other departments to develop cross-functional solutions for logistical challenges.
- Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
- Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
- Created a safe working environment for all team members through consistent enforcement of safety rules and guidelines.
- Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surge in demand.
- Increased customer satisfaction rates through timely and accurate order fulfillment.
- Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly.
- Enhanced team productivity by providing clear communication, guidance, and support to staff members.
- Developed key performance indicators to measure distribution center success, driving continuous improvement initiatives.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Identified and solved complex strategy obstacles to promote growth and guide business direction.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
Driver/Merchandiser
Abarta Coca-Cola Beverages
02.2019 - 10.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Delivery Driver
Angelina's Pizzeria
01.2014 - 01.2019
RESTAURANT SERVER
Texas De Brazil
01.2013 - 01.2014
- Trained to sell selected wines and desserts, promoting all areas of the restaurant to achieve maximum sales
- As a server I achieved the highest sales of the week on multiple occasions
FOREMAN
J'S LANDSCAPING
04.2012 - 10.2013
- I was in charge of a 6 man landscaping crew
- Managed equipment and customers
- In charge of route and all daily activities
Life Insurance Agent
American Income Life
09.2011 - 04.2012
- Interviewed prospective clients
- Learned about their financial needs and discussed any existing coverage
- Processed applications, payments, connections, endorsements and cancellations
- Called 100 warm leads each week to expand client base
- Promoted agency products to customers in person, on the telephone and in writing
- Prepared necessary paperwork to process insurance sales and renewals
- Pursued continuing education and training programs to continue professional development
- Submitted up-to-date activity and production logs to agency management for review
- Finalized and maintained all types of personal lines insurance policies within the agency
Assistant foreman / Printing Pressman
Tribune Review
04.2005 - 09.2011
- Started machine operations by inputting control instructions into control units
- Inspected finished products for quality and adherence to customer specifications
- Monitored and adjusted production processes or equipment for quality and productivity
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs
- Adjusted machine feed and speed if machine malfunctioned
- Changed equipment over to new product
- Helped achieve company goals by supporting production workers
- Ensured employment of most cost-effective production methods
- Maintained proper stock levels on a line
- Oversaw design, procurement and construction from a mechanical equipment and reliability perspective and provided input for start-up and operation of mechanical systems
- Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges
- Designed and conducted applied biodiesel or biofuels research projects on topics such as transport, thermodynamics, mixing, filtration, distillation, fermentation, extraction and separation
- Worked with managers to implement company policies and goals
- Set up and operated production equipment in accordance with current best manufacturing practices and standard operating procedures
- Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems
Education
Business
DeVry University
Pittsburgh, PAHigh school Diploma - ACADEMIC DIPLOMA
Carrick High School
Piftsburgh, PA01.2000
Skills
- Mathematical Problem Solving
- Analytical Problem Solver
- Technical Troubleshooting Expert
- Effective Public Speaking
- Public Relations
- Sales
- Marketing
- Operational excellence
- Logistics planning
- Quality management
- Strategic planning
- Safety monitoring
Accomplishments
- Repaired broad range of units including, web-fed offset printing units using mainly wrenches, sockets, and screwdrivers.
- Problem Diagnosis / Used operational knowledge of systems, parts and components to solve problems that arose during assembly.
- Personally managed production activities to guarantee 100% of orders were shipped on-time.
- Promoted to Lead Machinist within 2 months of employment.
- Highest Sales Person in week 2 and week 3 at the start of a position in American Income Life.
"Lytx Coach of the Year"
I won 3rd place in this world wide competition for efficient coaching on safety and procedures.
Timeline
Distribution Supervisor
Abarta Coca-Cola Beverages
10.2023 - Current
Driver/Merchandiser
Abarta Coca-Cola Beverages
02.2019 - 10.2023
Delivery Driver
Angelina's Pizzeria
01.2014 - 01.2019
RESTAURANT SERVER
Texas De Brazil
01.2013 - 01.2014
FOREMAN
J'S LANDSCAPING
04.2012 - 10.2013
Life Insurance Agent
American Income Life
09.2011 - 04.2012
Assistant foreman / Printing Pressman
Tribune Review
04.2005 - 09.2011
Business
DeVry University
High school Diploma - ACADEMIC DIPLOMA
Carrick High School
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