Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
James Drummond

James Drummond

Dallas,GA

Summary

Dynamic District Director at Amtrak with a proven track record in human resources and volunteer management. Successfully established partnerships that enhanced internship opportunities, while championing professional development to elevate staff expertise. Recognized for boosting workforce morale and leading accreditation efforts, ensuring adherence to high educational standards.

Overview

37
37
years of professional experience
1
1
Certification

Work History

District Director

Amtrak
10.1983 - 01.2021
  • Evaluated curriculum offerings regularly to ensure alignment with current trends in education best practices.
  • Developed strong relationships with community leaders, promoting engagement and support for district programs.
  • Coordinated recruitment, interviewing and hiring of district staff.
  • Managed human resources functions, including hiring, onboarding, evaluations, and professional growth plans for staff members.
  • Established partnerships with local businesses and organizations, creating opportunities for internships and job placements for graduates.
  • Championed professional development opportunities, elevating staff expertise and overall instructional quality.
  • Boosted morale within the workforce by acknowledging outstanding performances regularly at award ceremonies or social events.
  • Oversaw budgeting and financial management to ensure responsible use of funds and maximize educational outcomes.
  • Led successful accreditation efforts, ensuring adherence to state standards and demonstrating commitment to high-quality education.
  • Led and developed team of district associates and oversaw creation of district-specific plans.

Education

No Degree - Transportation And Customer Services

Railroad College of New York Internal
New York, NY
02-1993

Associate of Arts - Global Health Issues

Ramapo College of New Jersey
Ramsey, NJ
05-1982

Skills

  • Social media
  • Volunteer management
  • Human resources
  • Fundraising
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Attention to detail
  • Time management

Accomplishments

  • Collaborated with team of 50 in the development of High Speed Rail Development in the early 2000..
  • Documented and resolved Performance Issues] which led to Better Customer Satisfaction scores for our Company
  • Supervised team of 60 staff members.

Certification

  • Customer Service Trends Training - 1998
  • Certified Personal Fitness Trainer 2022
  • Mechanically qualified to work on light machinery

Timeline

District Director

Amtrak
10.1983 - 01.2021

No Degree - Transportation And Customer Services

Railroad College of New York Internal

Associate of Arts - Global Health Issues

Ramapo College of New Jersey

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