James Drury
Louisville,Kentucky
Summary
Competent Telecommunications Technician bringing 25 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
25
25
years of professional experience
Work History
Outside Plant Technician
AT&T
Louisville, KY
09.2012 - Current
- Worked closely with network administrators and server engineers to deliver quality service.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Read blueprints and schematics to correctly place equipment.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
Cable Splicing Technician
Verizon
Stafford , VA
05.1997 - 07.2012
- Established high quality standards and drove field productivity to increase revenue.
- Implemented automated systems for client communications, records tracking and data transfer.
- Established positive relationship with clients, efficiently and accurately processing repair paperwork and resolving technical discrepancies.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Education
High School Diploma -
Chantilly High School
Chantilly, VA06.1986
Skills
- System Repair
- Device Installation
- Configuring equipment
- Educating customers
- Troubleshooting systems
- Documenting activities
- Problem-Solving
- Safety practices
- Critical Thinking
- Attention to Detail
- Flexible and Adaptable
Timeline
Outside Plant Technician
AT&T
09.2012 - Current
Cable Splicing Technician
Verizon
05.1997 - 07.2012
High School Diploma -
Chantilly High School
Similar Profiles
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
MURICEO FELIXMURICEO FELIX
Premier Service Consultant at AT&TPremier Service Consultant at AT&T
Brandon GrissomBrandon Grissom
Wire Technician at AT&TWire Technician at AT&T
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
Orlando BarbanOrlando Barban
North American Industrial Supply, Inc. at Uselton Painting and Fabrication CompanyNorth American Industrial Supply, Inc. at Uselton Painting and Fabrication Company