Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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James Dugan

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

9
9
years of professional experience

Work History

Owner

Dugan's Home Improvement
01.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Trained and motivated employees to perform daily business functions.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Consulted with customers to assess needs and propose optimal solutions.

Maintenance Technician

Sentry Hill At York Harbor
01.2018 - 03.2021
  • Followed safety protocols to minimize workplace accidents.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Operated varied hand and power tools to complete repairs.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Collaborated with team members to complete larger repair projects efficiently.

Building Manager

US Navy
12.2015 - 01.2018
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
  • Oversaw renovations projects, ensuring completion within budget constraints and established timelines.
  • Regularly updated tenants on upcoming events or changes happening within the building which resulted in increased participation levels.
  • Reduced building expenses through regular preventative maintenance and energy-efficient upgrades.
  • Inspected grounds and facilities to identify necessary repairs.
  • Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.

Education

High School Diploma -

Rippawam High School
Stamford, CT

Wess Conn University
Danbury, CT

Skills

Carpentry skills frame to finish Heavy machinery operator Estimating cost on construction jobs,

Accomplishments

Licensed Real Estate Broker in Maine and New Hampshire.

Scored highly satisfactory performance three years straight for US Navy.

Timeline

Owner

Dugan's Home Improvement
01.2021 - Current

Maintenance Technician

Sentry Hill At York Harbor
01.2018 - 03.2021

Building Manager

US Navy
12.2015 - 01.2018

High School Diploma -

Rippawam High School

Wess Conn University

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James Dugan