James Duguay
Bethlehem,NH
Summary
Seasoned event worker in the resort industry, skilled in audiovisual technology and team management and collaboration. Significantly enhanced event atmospheres as well as interdepartmental and client relations, demonstrated organizational skills and professionalism, leading to improved guest satisfaction and memorable experiences thus drawing returning clientele to the Mount Washington.
Overview
5
5
years of professional experience
Work History
Event Services Technician
Pinnacle Live
02.2023 - Current
- Enhanced event atmosphere by coordinating appropriate lighting and audiovisual equipment.
- Streamlined event planning process for increased efficiency and client satisfaction.
- Assisted in development of engaging event themes and concepts that met client expectations.
- Evaluated post-event feedback from attendees to identify areas for improvement in future gatherings.
- Assisted with activity setup and breakdown.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
Live Event Producer
Phlume Media
08.2020 - 10.2023
- Developed creative solutions for logistical challenges, ensuring smooth operations during live events.
- Supervised onsite personnel during live events, ensuring proper execution of responsibilities while maintaining a positive work environment.
- Mentored junior team members on best practices in live event production, fostering a culture of continuous learning.
- Delivered high-quality productions within tight deadlines, demonstrating strong project management skills.
- Trained and supervised event staff to complete tasks on time.
- Evaluated post-event feedback from attendees and clients alike, identifying areas for improvement in future productions.
Event Services Technician
Encore Event Technologies
08.2019 - 02.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Liaised with internal departments to optimize productivity and efficiency.
- Built and established positive relationships with patrons, team members and supervisors.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Worked closely with clients to understand their vision, translating it into a successful event experience.
Education
GED -
North Country Charter Academy
Lancaster, NH2019
Skills
- Multitasking and Organization
- Attention to Detail
- Customer interaction
- Guest Management
- Audiovisual expertise
- Event Setup and Breakdown
- Teamwork and Collaboration
- Organizational Skills
- Effective Communication
- Professionalism
- Creative Direction
- Staff Leadership
Additional Information
- Volunteer work with various local theatre groups.
- Regularly assist servers, bartenders, and managers by cleaning spaces, managing guests, and more.
- Enjoy finding new experiences and learning new things.
- Some experience with at home brewing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchLanguages
English
Interests
Hiking
Technology
Music
Learning
Entertaining guests
Animals
Timeline
Event Services Technician
Pinnacle Live
02.2023 - Current
Live Event Producer
Phlume Media
08.2020 - 10.2023
Event Services Technician
Encore Event Technologies
08.2019 - 02.2023
GED -
North Country Charter Academy
Accomplishments
- Supervised team of 3 to 7 staff members regularly.
- Completely reorganized inventory to allow quicker training of new staff and retrieval of important equipment.
- Recommended and trained several new staff.
- Managed events with attendance in the hundreds with limited staff while maintaining composure.
- Resolved issues between clientele and other departments.
- Worked with high profile speakers and clientele such as members of government.
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