James Duncan

• Assisted in emergency response procedures during incidents or disturbances.
• Enforced facility rules and regulations to ensure orderly conduct among inmates.
• Provided support during inmate searches for contraband or unauthorized items.
• Participated in training sessions on safety protocols and conflict resolution techniques.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Inspected cells and conducted random searches of common areas.
• Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
• Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
• Detected potential threats and quickly defused conflicts.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
• Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
• Maintained clear and open communications with facility areas to support safe operations.
• Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
• Applied non-violent response tools and physical restraint during problematic situations.
• Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
• Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
• Enforced resident behavior management protocols and drafted incident reports for infractions.
• Received property from incoming inmates, provided receipts and inspected items for contraband.
• Informed inmates and visitors of rules, safety and security procedures and responsibilities.
• Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
• Oversaw public areas and grounds to verify cleanliness and inmate safety.
• Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
• Conducted headcounts to ensure that all inmates were accounted for.
• Counseled inmates and responded to legitimate questions, concerns and requests.
• Issued clothing, tools and other authorized items to inmates.
• Used appropriate means to discipline prisoners.
• Provided first response medical care in emergency situations until professional medical staff could take over.
• Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
• Operated security control systems to monitor entrances, exits, and movement within the facility.
• Enforced institutional policies and procedures to maintain order and security within the correctional facility.
• Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
• Performed head counts, checking cells for missing inmates.
• Inspected locks, window bars, doors, and security systems to support escape prevention.
• Guarded facility entrances to screen visitors.
• Monitored inmate activities to maintain safety and security within the facility.
• Conducted regular inspections of premises to identify potential safety hazards.

• Prepared and dispensed medications according to prescription orders.
• Maintained inventory levels and ordered supplies as needed.
• Assisted customers with medication inquiries and provided information.
• Ensured compliance with safety standards and pharmacy regulations.
• Processed prescription transactions using pharmacy management software.
• Collaborated with pharmacists to resolve prescription issues promptly.
• Organized and maintained pharmacy workspaces for efficiency and cleanliness.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
• Performed administrative duties such as filing, data entry, answering phones.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
• Maintained clean and organized pharmacy shelving and work areas.
• Entered patient profile information into computer systems accurately and completely.
• Established and updated patient profiles, medications and insurance details.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Verified accuracy of patient information on prescription orders.
• Maintained pharmacy inventory by restocking shelves with medications and supplies.
• Answered questions from customers regarding insurance coverage eligibility requirements.
• Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
• Checked expiration dates on drug products prior to dispensing them to customers.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Ensured accurate billing information was included on prescription orders prior to processing them.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Monitored stock levels of medications in the pharmacy's inventory system.
• Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Assisted patients in understanding their medication instructions and usage directions.
• Compiled customer demographic, allergy, and medical history background.
• Supervised inventory levels to maintain adequate supply of medications and medical supplies.
• Prepared pricing and instruction labels for placement on prescriptions.
• Generated labels for compounded medications using an automated system.
• Conducted compliance packaging of prescribed medications into unit dose containers.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Prepared prescription transfers to other pharmacies.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Interpreted and processed medication orders under supervision of pharmacist.
• Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
• Assisted pharmacists in filling prescription orders accurately and efficiently.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
• Managed medication inventory, including ordering and restocking medications as necessary.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Participated in continuing education and training to stay current with pharmacy practices and technology.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Monitored prescription refill requests and communicated with patients regarding their status.
• Entered prescription information into computer databases.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Ordered, labeled and counted stock of medications and entered inventory data into computer.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Operated cash registers to accept payments from customers.
• Answered telephones to respond to questions or requests.
• Maintained proper storage and security conditions for drugs.

Delivered prescriptions to nursing homes

• Maintained vehicle cleanliness and performed routine safety checks before shifts.
• Handled customer inquiries and resolved delivery-related issues professionally.
• Packed and secured items to prevent damage during transit and delivery.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
• Drove safely in all weather conditions including rain, snow, sleet, ice.
• Transported and safely delivered items to prevent damage or loss.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Handled merchandise in accordance with product handling standards.
• Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
• Adhered to all applicable traffic laws while driving delivery vehicle.
• Verified deliveries against shipping instructions prior to delivering to customers.
• Inspected vehicle and maintained gas, oil and water levels.
• Cleaned interior and exterior of delivery vehicle at end of shift as needed.
• Performed pre-trip inspections of delivery vehicle according to company guidelines.
• Monitored fuel level throughout shift and refueled when necessary.
• Ensured accurate completion of all paperwork associated with deliveries.
• Maintained accurate records of goods delivered and collected payments as required.
• Reviewed and verified invoices and purchase requests to confirm accuracy.
• Checked tires for proper inflation before leaving on each route.
• Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
• Stayed up-to-date on changing local roads and construction areas that may affect routes.
• Responded promptly to emergency situations involving vehicles or personnel on the roadways.
• Inspected vehicles' condition, supplies and equipment before and after trips
• Reviewed delivery documents and orders and reported errors to supervisor.
• Checked loads against shipping papers to verify contents and identify special handling requirements.

• Assisted customers in locating products and provided information on promotions.
• Organized back stock areas to maintain efficient retrieval of products.
• Stocked shelves with merchandise according to store layout and inventory standards.
• Ensured cleanliness and safety of work areas during overnight shifts.
• Collaborated with team members to complete nightly restocking tasks efficiently.
• Followed company policies for handling damaged or expired merchandise appropriately.
• Identified damaged goods and reported them to supervisor for return.
• Maintained cleanliness of work areas throughout shift.
• Stored merchandise in designated areas within the store or warehouse facility.
• Received and unpacked deliveries of store merchandise.
• Followed instructions to properly arrange merchandise items.
• Restocked shelves with merchandise from back room storage area.
• Provided customer service assistance when needed during late night hours.
• Assisted customers with locating items in the store or on the sales floor.
• Rotated stock regularly to ensure freshness of items on display.
• Updated pricing and sales signs to promote merchandise.
• Adhered to company safety policies while working around heavy machinery and equipment.
• Checked in orders for accuracy, quantity and quality.
• Checked delivered merchandise and order information to verify shipment accuracy.
• Organized stockroom shelves according to product type.
• Replenished supplies of bags, boxes, and other necessary materials as needed.
• Verified that all incoming shipments were free from damage or defects.
• Processed payments and bagged items for customer check out.
• Removed product from boxes and placed on shelves according to merchandising guidelines.
• Picked up boxes and related trash from sales floor.
• Checked shelves in department to determine replenishment needs.
• Reset merchandise throughout assigned section to give shelves and racks professional appeal.
• Identified and quickly handled spill clean-up.
• Used proper case cutting techniques to cut and sort stock loads.
• Assessed floor displays to restock merchandise.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Set up advertising signs on shelves and counters to attract customers and promote sales.
• Read orders to verify attributes and quantities of merchandise.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Stamped price tags on merchandise, referring to official price lists.
• Received and counted stock items, recording data manually or on computer for inventory purposes.

• Prepared menu items following Dairy Queen guidelines
• Maintained cleanliness of kitchen and work areas
• Assisted in inventory management and stock rotation
• Monitored food quality and presentation standards
• Collaborated with team to ensure efficient food service
• Adhered to health and safety regulations consistently
• Operated kitchen equipment safely and effectively
• Communicated with front-of-house staff for order accuracy
• Cleaned kitchen equipment, surfaces, utensils and dishes.
• Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Wrapped, dated and labeled food items in storage for safety and freshness.
• Followed established procedures and requirements for safe food handling, storage and service.
• Chopped, diced and sliced vegetables and fruit ahead of rush periods.
• Used standardized recipes and other instructions to prepare food.
• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.
• Carried pans and trays of food to and from work stations, stove, and refrigerator.
• Managed portion control using correct utensils during preparation and plating.
• Coordinated orders to expedite food from kitchen according to cook time and delivery time.
• Set up and performed initial prep work for soups, sauces, and salads.
• Retained consistent quality and high accuracy when preparing identical dishes every day.
• Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
• Set up work stations prior to opening to minimize prep time.
• Checked completed orders for correct quantity and quality.
• Monitored temperatures of prepared food and cold-storage areas.
• Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
• Distributed food to service staff for prompt delivery to customers.

• Maintained cleanliness of kitchen and work areas
• Monitored food quality and presentation standards
• Collaborated with team to ensure efficient food service
• Adhered to health and safety regulations consistently
• Operated kitchen equipment safely and effectively
• Communicated with front-of-house staff for order accuracy
• Cleaned kitchen equipment, surfaces, utensils and dishes.
• Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
• Wrapped, dated and labeled food items in storage for safety and freshness.
• Followed established procedures and requirements for safe food handling, storage and service.
• Chopped, diced and sliced vegetables and fruit ahead of rush periods.
• Used standardized recipes and other instructions to prepare food.
• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.
• Carried pans and trays of food to and from work stations, stove, and refrigerator.
• Managed portion control using correct utensils during preparation and plating.
• Coordinated orders to expedite food from kitchen according to cook time and delivery time.
• Retained consistent quality and high accuracy when preparing identical dishes every day.
• Coordinated with wait staff to ensure timely delivery of meals to customers.
• Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
• Set up work stations prior to opening to minimize prep time.
• Checked completed orders for correct quantity and quality.
• Assisted in inventory management and stock rotation
• Monitored temperatures of prepared food and cold-storage areas.
• Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
• Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
• Distributed food to service staff for prompt delivery to customers.