James Dunn
Orange,CA
Summary
Proven leader in retail management, adept at boosting operational efficiency and team performance. At Walmart, spearheaded initiatives that significantly reduced staff turnover, showcasing strong skills in leadership development and retail inventory management. Responsible for the recruitment, hiring, and training of associates during a new store opening. Excels in fostering teamwork and collaboration, ensuring high levels of customer service and problem-solving capabilities.
Opened and headed Walmart's first Training Academy in Orange County. Oversaw the development and training of hourly and salaried supervisors throughout Southern CA. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
26
26
years of professional experience
Work History
Store Manager
Michaels Arts And Crafts
09.2022 - 04.2023
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one. Provide structured 30-60-90 day goals and follow up tailored to each individual.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Leader
Petsmart
10.2018 - 09.2021
- Optimized staff performance through regular evaluations, team and 1-1 coaching sessions, and goal-setting initiatives. Provided consistent follow up to validate metrics being met
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in-store.
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members. During Covid lockdowns, we had highest Customer Satisfaction results in Orange County
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain competitive edge in pet care industry.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
Store Manager
Walmart
08.1997 - 08.2018
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Valley High School
Las Vegas, NVSkills
- Customer Service
- Problem-Solving
- Store operations
- Training and mentoring
- Team leadership and coaching
- Program implementation
- Teamwork and Collaboration
- Retail Inventory Management
- Recruitment and hiring
- Leadership Development
- Operational Efficiency
- Performance Reviews
Timeline
Store Manager
Michaels Arts And Crafts
09.2022 - 04.2023
Store Leader
Petsmart
10.2018 - 09.2021
Store Manager
Walmart
08.1997 - 08.2018
High School Diploma -
Valley High School