James Dunn
Rio Rancho
Summary
Accomplished RN Case Manager with a proven track record at Hospice of New Mexico, enhancing patient outcomes through expert care plan development and compassionate support. Skilled in medication administration and fostering interdisciplinary team coordination, I significantly improved patient satisfaction scores. Demonstrates strong clinical judgment and empathy in challenging end-of-life care scenarios.
Overview
15
15
years of professional experience
Work History
RN Oncall and Case Manager
Heartland Hopspice
03.2018 - 11.2024
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
RN Case Manager
Hospice of New Mexico
04.2014 - 02.2018
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
RN Case Manager
Hospice of the Sandias
05.2010 - 01.2014
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
Education
Associate of Applied Science - Nursing
Dyersburg State Community College
Dyersburg, TN05-1994
High School Diploma -
West Memphis High
West Memphis05-1973
Skills
- Basic life support
- Clinical judgment
- Compassion and empathy
- Discharge planning
- Geriatric care
- Community health
- Medication and IV administration
- Direct patient care
- Patient assessment
- Team coordination
- Patient education and counseling
- Medication administration
- Strong clinical judgment
- Care plan development
- Licensed RN
- Patient management
- Case management
- HIPAA education
- EMR / EHR
Languages
Spanish
Timeline
RN Oncall and Case Manager
Heartland Hopspice
03.2018 - 11.2024
RN Case Manager
Hospice of New Mexico
04.2014 - 02.2018
RN Case Manager
Hospice of the Sandias
05.2010 - 01.2014
Associate of Applied Science - Nursing
Dyersburg State Community College
High School Diploma -
West Memphis High
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