James Duran
Lubbock,TX
Summary
Accomplished General Manager with a proven track record at Zaxby's, enhancing operational efficiency and exceeding EBITDA goals by 18%. Expert in inventory management and financial analysis, coupled with a talent for fostering team leadership and a positive work environment. Skilled in Microsoft Office and Google Suite, demonstrating a blend of strategic thinking and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Assistant Manger
Burger King
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Zaxby's
06.2017 - 06.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions. Supervising 3-4 Managers and 30-34 team members.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Selected to the GM Panel 2022, participated in the GM Forum 2022.
- Achieved an average EBITDA of 18%.
General Manager
Burger King
05.2014 - 05.2017
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, and other materials.
Assistant Manager
Whataburger
04.2009 - 05.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Lubbock-Cooper High School
Lubbock, TX05.2004
Skills
- Friendly, Positive Attitude, and Team Leadership
- Dependable and Responsible
- Problem-Solving and Critical Thinking
- Active Listening
- Scheduling and Training
- Computer Skills
- Organizational Skills
- Inventory Management
- Financial Analysis (P&L), and Cash Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Suite (Google Docs, Google Sheets, Slides)
Timeline
Assistant Manger
Burger King
07.2022 - Current
General Manager
Zaxby's
06.2017 - 06.2022
General Manager
Burger King
05.2014 - 05.2017
Assistant Manager
Whataburger
04.2009 - 05.2014
High School Diploma -
Lubbock-Cooper High School