James Eady
DeKalb,IL
Summary
Dynamic professional with extensive experience as a Claims Examiner at Sunrise Adjusting Solutions, excelling in claims processing and policy interpretation. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Strong leadership skills demonstrated by mentoring junior project managers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Examiner
Sunrise Adjusting Solutions
10.2023 - Current
- Interpreted policy provisions, endorsements, and exclusions to accurately utilize in behalf of the insured
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Met with the insurer's representative to identify storm related damage on homes, and commercial buildings sometimes up to 4 stories tall and with the pitch of the roof exceeding 12/12
Project Manager
Proliance General Contractors
02.2019 - 10.2023
- Implemented risk management strategies, identifying potential issues and developing contingency plans to mitigate impact.
- Mentored junior project managers, providing guidance on best practices and facilitating professional development opportunities.
- Analyzed project performance metrics, driving process improvements that increased efficiency across multiple projects.
Education
GED -
Thomas Jefferson Highschool
Rockford, ILSkills
- Claims processing
- Verbal communication
- Policy interpretation
- Computer skills
- Customer service and support
- Team leadership
Accomplishments
- Used acculynx, contractors cloud, xactimate, hover, and company cam to move claims through a series of complex variables.
- Achieved approvals through effectively helping the insurance representatives identify adequate storm related damages.
- Collaborated with engineers on over one hundred claims, and insurance adjusters thousands of times.
Certification
- VSI - Vinyl Siding Institute Certificate
- PA - Illinois Public Adjusting License
- Home Ventilation Certificate
Languages
English
Professional Working
Timeline
Claims Examiner
Sunrise Adjusting Solutions
10.2023 - Current
Project Manager
Proliance General Contractors
02.2019 - 10.2023
GED -
Thomas Jefferson Highschool