JAMES EAREHART

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Coached crew members to optimize performance and motivate toward more efficient work.

• Adhered to safety protocols by enforcing proper equipment usage.
• Communicated repair needs to maintenance staff.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Completed schedules, shift reports, and other business documentation.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Evaluated employee performance and developed improvement plans.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Placed orders for housekeeping supplies and guest toiletries.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Analyzed and identified equipment failure root causes and initiated correction actions.
• Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
• Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
• Tracked and managed department costs for good budget adherence.
• Scheduled and oversaw maintenance, repair and installation activities.
• Utilized proper tools and materials to adhere to safety guidelines.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Supervised team of installers and mechanics to complete work on time and to company standards.
• Improved facility efficiency by implementing preventative maintenance programs and coordinating repair projects.
• Reduced downtime for equipment by streamlining maintenance procedures and optimizing scheduling processes.
• Enhanced safety within the workplace by conducting regular inspections, identifying hazards, and addressing issues promptly.
• Collaborated with other department heads to identify areas for improvement in facility management and create long-term plans for success.
• Established strong vendor relationships to secure quality products and services at competitive prices, reducing overall expenses.
• Managed outsourcing contracts for specialized services when necessary while continually monitoring quality control measures.
• Provided guidance to management regarding project bids for onsite improvements.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.

• Serving over 335 Blocks of Downtown Fort Worth, 12 Ambassadors work seven days a week to provide safety, hospitality, and outreach services to all stakeholders in this dynamic and growing district
• Ambassadors also provide vehicle lock-out and bicycle maintenance services to those in need
• The ambassador's help with everything from giving directions, helping a homeless person to carrying packages to a car
• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Offering a friendly greeting and assistance
• Giving easy-to-follow directions
• Providing recommendations on things to see and do
• Answering questions
• Identifying customer service opportunities, such as carrying packages or holding a door.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.

• Put into practice procedures that increased efficiency, accelerated customer satisfaction and slashed error rate
• Conducted multiple duties including: merchandising, establishing sales goals, inventory, and safety inspections
• Provided outstanding leadership performance in both start-up and turnaround efforts
• Capable to multi-task with strong abilities to plan, prioritize, and manage complex projects under aggressive timeliness
• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Completed data entry tasks with accuracy and efficiency.
• Compiled data and reviewed information for accuracy prior to input.

Marriott-Fort Worth, TX Desk Associate ● Performed general office duties and administrative tasks. ● Handled a wide variety of customer needs and concerns ● Considered an expert in product knowledge and success in dealing with various types of customers ● Interact with other hotel departments to ensure full guest service

• Put into practice procedures that increased efficiency, accelerated customer satisfaction andslashed error rate
• Conducted multiple duties including: merchandising, establishing sales goals, inventory, and safetyinspections
• Provided outstanding leadership performance in both start-up and turnaround efforts
• Capable to multi-taskwith strong abilities to plan, prioritize, and manage complex projects under aggressive timeliness
• Maintained expensesbelow budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures