James Ebert
Cary,NC
Summary
Accomplished professional with a proven track record in small business operations and customer relations, notably as a General Contractor for over 20 years. Leveraged expertise and exceptional relationship-building skills to enhance operational efficiency and client satisfaction. Demonstrated leadership in driving team productivity and fostering a culture of safety and environmental responsibility. Achieved significant repeat business through strategic relationship management and superior service delivery. Excellent customer service and facility oversight skills. Highly effective and comfortable working with people at all levels in organization.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Owner
Saebert Construction LLC
01.2004 - 06.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
General Manager
Picasso Pawn
01.2007 - 01.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Education
CDL Class A - CDL A Driving
Carolina Trucking Academy
Raleigh, NC08.2024
High School Diploma -
East Wake High School
Raleigh, NC06.1995
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Scheduling
- Quality assurance
- Project management
- Strategic planning
- Team oversight
- Attention to detail
- Decision-making
Timeline
General Manager
Picasso Pawn
01.2007 - 01.2012
Owner
Saebert Construction LLC
01.2004 - 06.2024
CDL Class A - CDL A Driving
Carolina Trucking Academy
High School Diploma -
East Wake High School