James Eddy

• Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
• Supervised field crews to maximize quality and work efficiency.
• Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
• Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
• Drove project objectives on day-to-day operational level by working closely with clients, decision-makers and vendors.

• Reduced response time for support tickets by streamlining internal processes and prioritizing urgent cases.
• Delivered comprehensive training sessions for new hires, fostering a culture of continuous learning within the team.
• Boosted customer retention with proactive communication, addressing potential problems before escalation.
• Created customized solutions for clients with unique requirements, resulting in increased customer satisfaction ratings.
• Handled escalated calls calmly and effectively, turning dissatisfied customers into brand advocates through genuine care and concern resolution efforts.

Planned and directed Hurricane shutter install across Manatee/Sarasota counties.

• Conducted regular site inspections to ensure quality control and compliance with building codes and regulations.
• Developed detailed schedules and resource allocation plans, optimizing workforce utilization and reducing labor costs.