James Edgar
Mays Landing,NJ
Summary
Success driven manager focused on aligning systems with business requirements, policies and regulatory requirements. Dedicated to fostering organizational change to optimize productivity and cost efficiency. Guiding business processes that drive results. Resourceful and strategic with proven history of exercising sound judgment and decision making.
Overview
22
22
years of professional experience
Work History
Service Manager
Team Toyota of Langhorne
Langhorne , PA
08.2023 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Management of 13 advisors
- Management of 45 technicians in a 64 bay garage
- Management of a 60 car rental department
- Training & developmental program for all Employees with one on one or group training.
- Work with multiple schools in the area to recruit new employees and strengthen school/business partnerships
- Built advisor training programs
Service Manager
Auto Lenders
Egg Harbor, NJ
07.2021 - 08.2023
- Management of 5 advisors
- Management of 17 technicians
- Management of the parts department
- Inventory control and maintenance.
- Setting up procedures and processes.
- Setting and meeting personal and company goals.
- Set numerous company records for sales & parts inventory management
Service Manager /Director
Qualicare Automotive
Lakewood , NJ
09.2014 - 01.2021
- Management of 3 quick lube/ mechanical shops
- Management of 15 technicians
- Management of parts inventory control
- Management of service advisors & sales
- Integrated marketing & sales strategies with business development
- Coordinated work across departments to keep teams on track with company goals.
- Developed & deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day
- Determined performance goals & offered tactics for achieving milestones.
- Arranging training and classes for advisor and mechanics to advance learning.
- Arranged all employee training courses
- Arranged for parts, tires, & all related vehicle based parts needed for the shops as well as inventory of all items.
- Trained service advisors
- Assisted with the opening of additional mechanical shops
- Employee recruitment
Service Manager
Chem-Dry of NJ
Toms River, NJ
05.2003 - 09.2014
- At my inception of this company I was recruited as a technician & I was promoted to management.
- Collaborated with staff to maximize customer satisfaction, streamline procedures & improve bottom-line profitability.
- Achieved & surpassed production targets through effective staff management, task allocation & materials coordination.
- Recruited, hired & trained crew members on application of assignments, customer relations and customer service.
- Established organizational vision and developed strategies to achieve sales & customer service goals.
- Arranging training for advisors and assistant managers.
- Developed a relationship with municipality heads to achieve local contracts.
- Recommended improvements to products & services to mitigate complaints.
- Resolved average of 200 inquiries per week to consistently meet performance benchmarks, including speed, accuracy & volume.
Education
Board of Trustees -
Penco Tech
Langhorne, PA01-2024
Associate of Applied Science - Business Administration And Management
Ocean County College
Toms River, NJ05.2002
Degree in Auto Mechanics I & II - Auto Mechanics
Ocean County Vocational-Technical School
Toms River, NJ06.2000
Skills
- Purchasing and planning
- Operations oversight
- Leadership training
- Profitability and revenue generation
- Business growth and marketing strategies
- Proposals and presentations
- Training and mentoring
- Rules and regulations
- Staff development
- Cash Flow and Financial Analysis
- Customer service oriented
- Sales development
- Outgoing personality
- Goal-oriented
- Leadership
- Organization
- First Aid/CPR
- Reliable and trustworthy
- Troubleshooting
Timeline
Service Manager
Team Toyota of Langhorne
08.2023 - Current
Service Manager
Auto Lenders
07.2021 - 08.2023
Service Manager /Director
Qualicare Automotive
09.2014 - 01.2021
Service Manager
Chem-Dry of NJ
05.2003 - 09.2014
Associate of Applied Science - Business Administration And Management
Ocean County College
Degree in Auto Mechanics I & II - Auto Mechanics
Ocean County Vocational-Technical School
Board of Trustees -
Penco Tech
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