James E Frayser
Newmanstown,Pa.
Summary
Experienced operations professional with a proven track record of overseeing multiple sites in field, corporate, and hybrid roles. Skilled in analyzing operational challenges and achieving business objectives. Recognized for building and leading high-performing teams while driving continuous improvement in safety, quality, and people processes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager Automated Consolidation Warehouse
Walmart Stores Inc.
08.2023 - Current
- Company Overview: Bentonville, Arkansas
- Weekend Shift senior manager responsible for all operations
- Development of 6 salaried managers on process improvement, increased productivity by 20%
- Supporting 10 leads and 180 associates to follow process and procedures to ensure all KPI’s are met
- Partner with Assistant Director, HR, Director with staffing plans based on forecasted volumes
- Created a culture of safety using RCA (root cause analysis) process, decreased safety incidents by 50%
- Bentonville, Arkansas
Director of Operations
nGROUP
06.2022 - 05.2023
- Company Overview: Fort Mills South Carolina
- Start up of 1M sq ft 3PL facility processing all returns for a Fortune 100 retail client
- Hiring of all leadership 15 senior leaders, 60 front line leaders
- Partnered with recruiting to onboard 700 + hourly associates
- Supported TI buildout with general contractor
- Coordinated with implementation team to create all SOP’s
- Ramped up operations in less than 90 days from construction completion, 2 million units processed
- Facilitated creation of daily operational reporting and financial tracking
- Contract negotiations for onsite services vending, cleaning, supplies, safety
- Facilitated the creation and launch of internal YMS
- Led DBR, WBR, and QBRs with client representative’s
- Fort Mills South Carolina
General Manager Regional Consolidation Warehouse
Walmart Stores Inc.
05.2021 - 06.2022
- Company Overview: Bentonville, Arkansas
- Startup operation of +1M sq ft specialty facility supporting 800 store remodels
- Hiring of all leadership 10 senior leaders, 15 front line leaders
- Partnership with recruiting to onboard 200+ associates
- Engaged training and development to create all SOP’s
- Oversight on Construction project and TI buildout
- SME for the buildout of Atlas WMS
- Development of facility layout, and continuous improvement efforts
- Creation of daily performance KPI’s and financial tracking
- Shipped store fixtures to 32 regional facilities
- Bentonville, Arkansas
Operations Manager Return Center 9193
Walmart Stores Inc.
01.2018 - 01.2021
- Company Overview: Bentonville, Arkansas
- Key contributor to conversion of facility from 3PL to Walmart operation for 400+ associates and 20 managers
- Project lead on re-profile / flow of operation
- Assisted new AGM with P&L, forecasting PTS / TPR, Org chart, hiring of leadership, various other transitional opportunities
- Development of managers converted from 3PL, and Walmart managers new to Returns Business
- Supported all Home office projects to include STaR move, DVD sorter implementation
- Supported re-profile project of Spartanburg SC facility
- Implementation of 30-60-90 manpower plans for two facilities Indy and Spartanburg
- 8 direct reports with 245 hourly associates
- Bentonville, Arkansas
Operations Manager Return Center 8098
Walmart Stores Inc.
01.2013 - 01.2018
- Company Overview: Bentonville, Arkansas
- Monthly P&L for FY17 $496M sales / $475M Plan, Expenses were $38M or 7% for both plan and budget, 51M units / 43 M plan 18% growth, $.754 CPU / $.871 Plan 15% reduction
- Creation and implementation of 30-60-90 manpower plans for the facility
- Creation and implementation of daily volume and staffing forecasting tool for entire facility
- 5 direct reports with 200 hourly associates
- Increased PI from 104.21% to 108.64% for B1 shift YOY, with decreased volume
- Completed new signage and labeling for facility during new Rlog WMS system rollout utilizing engineered XYZ locations
- Bentonville, Arkansas
Manager Walmart.com – Return Center Division
Walmart.com
01.2005 - 01.2013
- Company Overview: Bentonville, Arkansas
- Operational Responsibility for $300M Return Center business including operational, compliance, accuracy, and financial performance
- Analyze / evaluate six facilities and implemented operational KPI’s resulting in reduction of operating expenses from $5.25 to $2.40 per unit, systems enhancements and operational efficiencies were the driving factors in the lower CPU
- Collaborated with WM.com San Bruno Home Office on strategic initiatives, increased DSV implementation, Systems improvements, and auditing processes, quarterly business reviews
- Creation and implementation of network capacity / modeling for all 6 returns centers
- Collaboration with each facility leadership weekly about KPI’s (CPU, Space, Supplies, Capacity)
- Selected by executive team to collaborate with Corporate Fraud on ecommerce cases to identify gaps and solutions to reduce/ eliminate fraudulent returns
- Bentonville, Arkansas
Education
B.S.B.A -
Skills
- Strategic planning
- Team leadership
- Project management
- Budget oversight
Certification
- Six Sigma White Belt, 01/01/13
- PMP certification, In Process
Timeline
Senior Manager Automated Consolidation Warehouse
Walmart Stores Inc.
08.2023 - Current
Director of Operations
nGROUP
06.2022 - 05.2023
General Manager Regional Consolidation Warehouse
Walmart Stores Inc.
05.2021 - 06.2022
Operations Manager Return Center 9193
Walmart Stores Inc.
01.2018 - 01.2021
Operations Manager Return Center 8098
Walmart Stores Inc.
01.2013 - 01.2018
Manager Walmart.com – Return Center Division
Walmart.com
01.2005 - 01.2013
B.S.B.A -
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