James E. King
Tampa,USA
Summary
Retired senior manager with over 35 years of experience in the hospitality, food and beverage, and service-related industries, specializing in labor studies and placement, particularly in housekeeping and production roles. Recognized for expertise in optimizing workforce efficiency and enhancing team performance while consistently driving operational excellence. Seeking a dynamic position to leverage extensive industry knowledge and leadership skills to contribute effectively to organizational success. Committed team player with a flexible approach, prepared to excel in diverse roles and environments.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director
The Recovery House of Ocala
01.2017 - 01.2022
- Company Overview: The Recovery House of Ocala is a 501-C3 that offered shelter to adult males suffering from alcohol or drug abuse.
- I had the responsibility for 15 adult males. Many of them were convicts
- Raised money
- Managed all finances
- Oversaw the facilities maintenance
- Implemented case management (employment, sobriety, 12 step program)
President
The Resort Service Group
01.2012 - 01.2017
- Company Overview: RSG was a company that I started. Our model included brand standard services to both full and select service hotels. I also held consulting contracts with service companies wanting to enter the hospitality market. These companies were typically larger ($20,000,000 - $100,000,000) and wanted to develop full time contracts for cleaning and staffing.
- Offered marketing solutions to service contractors who wanted to enter the hotel market
- CRM – solutions/tracking for leads, how to develop leads
- How to make the sales call
- Developed sell sheets
- For the smaller, select service hotels, my company provided brand standard mock audits. After the review, we offered the necessary services to correct the problems.
- Marble and natural stone polishing
- Carpet cleaning
- PTAC cleaning
- Kitchen deep cleans
- Grout cleaning
Director of Business Development
The Service Companies
01.2010 - 01.2017
- Company Overview: The Service Companies was a large company that provided staffing and cleaning services to luxury hotels and casinos. The company was owned by Credit Suisse.
- Shadowed Credit Suisse executives during the purchase
- Implemented the CRM
- Converted the sales effort and process to “online”
- Developed marketing materials (sell sheet)
- Advised the senior executives during the re brand
- Personally responsible for $17,000,000 in revenue during my employment
Education
No degree - Business Administration
The Citadel
Charleston, South Carolina01.1986
High School Diploma - undefined
Laurence Manning Academy
Manning, SC01.1982
Skills
- Financial Planning /Budget responsibility of $22,000,000 in annual revenue
- Sales and Marketing – expert in CRM platforms
- Human Resources/Risk Management
Certification
- Osha Forklift
- Intercontinental Hotel – Merlin
- Former Aircraft Pilot – Single Engine
Affiliations
- Former Board Member - Marion County (Florida) - United Way
- Former Board Member - Marion County (Florida) Children’s Alliance
- Former Founding Member - Opioid Task Force - Marion and Sumter County (Florida)
- Media Spokesperson/ Public Speaker - ACTS - Tampa, Florida
Timeline
Director
The Recovery House of Ocala
01.2017 - 01.2022
President
The Resort Service Group
01.2012 - 01.2017
Director of Business Development
The Service Companies
01.2010 - 01.2017
High School Diploma - undefined
Laurence Manning Academy
No degree - Business Administration
The Citadel
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