James Elerson III
Augusta
Summary
I have always been a very dedicated and hard worker, no matter what the field. From waiting tables, to running a professional office I have always tried my hardest to make sure everything was done with the utmost professionalism and efficiency.
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Nuclear Institute of America/ Remain at Home Healthcare
04.2025 - Current
- Coordinated patient scheduling and appointments to optimize clinic efficiency.
- Facilitated communication between patients and medical staff to enhance care quality.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Monitored patient follow-up procedures to ensure adherence to treatment plans.
- Developed patient education materials to improve understanding of healthcare processes.
- Implemented process improvements that streamlined patient intake procedures.
- Trained new staff on administrative protocols and patient interaction best practices.
- Led initiatives to enhance patient satisfaction through feedback collection and analysis.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic and in the home.
Payroll Implementation Specialist II
ADP
06.2023 - 04.2025
- Built payroll systems for clients that were given to me by ADP. Lead meetings on Webex to show clients how we were building their system as well and validating data and tables imported. I balanced payroll, ran payroll, and generated output reports to show clients they were in balance.
- Provided technical support and training to clients, ensuring effective use of ADP systems post-implementation.
- Documented processes and developed training materials to streamline onboarding procedures for new clients.
- Coordinated project timelines and deliverables, maintaining communication with stakeholders throughout implementation phases.
- Monitored system performance post-deployment, identifying areas for improvement and recommending enhancements.
- Led initiatives to refine project workflows, increasing efficiency in software deployment across various client sectors.
Office Manager
MUSC Urgent and After Hours Care Mount Pleasant SC
05.2022 - 05.2023
- Managed day to day operations of a children’s and adult urgent care for the Medical University of South Carolina. Assisted with payroll, insurance claims, Client questions and escalations, as well as hiring and firing of employees.
Territory Manager
Red Belt Solutions
01.2018 - 04.2020
- Handled outside residential sales for AT&T in the Augusta,GA area as well as building a team and expanding the business.
Agent
Lifelock
07.2015 - 12.2018
- I started out as an agent for Lifelock and worked my way to running an office in Charleston, SC. I handled sales, retention, customer claims, as well as helping promote the company in the communities in which I lived.
Freight Associate
Academy Sports + Outdoors
05.2014 - 07.2015
- I unloaded shipments and stocked shelves in the camping department of Academy, while also assisting in customer service. I was tasked with maintaining the neatness and quality expected by my employer.
Waiter/Front of House Manager
Kumquat Mae
10.2012 - 05.2014
- I started out waiting tables and tending bar, quickly working my way to front of house manager. I had the responsibilities of scheduling, payroll, inventory, and hiring and firing.
Education
High School Diploma -
Statesboro High
Statesboro, Georgia05.2009
Bachelor's Degree - Journalism, Grady College of Journalism and Mass Comm.
University of Georgia
Athens, Georgia05.2015
MBA - Healthcare Management, Terry College of Business
University of Georgia
Athens, Georgia05.2022
Skills
- Microsoft Office Advanced
- Salesforce Advanced
- Agent Desktop Advanced
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Patient confidentiality
- Patient records management
Timeline
Patient Care Coordinator
Nuclear Institute of America/ Remain at Home Healthcare
04.2025 - Current
Payroll Implementation Specialist II
ADP
06.2023 - 04.2025
Office Manager
MUSC Urgent and After Hours Care Mount Pleasant SC
05.2022 - 05.2023
Territory Manager
Red Belt Solutions
01.2018 - 04.2020
Agent
Lifelock
07.2015 - 12.2018
Freight Associate
Academy Sports + Outdoors
05.2014 - 07.2015
Waiter/Front of House Manager
Kumquat Mae
10.2012 - 05.2014
Bachelor's Degree - Journalism, Grady College of Journalism and Mass Comm.
University of Georgia
High School Diploma -
Statesboro High
MBA - Healthcare Management, Terry College of Business
University of Georgia
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