James Elza
Dillsboro,IN
Summary
Adept at production management and staff mentoring, I significantly enhanced customer satisfaction and operational efficiency at Walmart. My expertise in quality assurance and continuous improvement led to surpassing sales goals and reducing waste, showcasing strong leadership and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Production Supervisor / Retail Associate
Walmart
04.2018 - Current
- Maintained a welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Ensured and verified proper cleaning and maintenance to meet and exceed health code standards.
- Handled customer service tasks, such as: general assistance, item promotions, customer feedback, etc.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Fresh Food Associate
Walmart
04.2016 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
- Demonstrated strong knowledge of produce varieties and preparation techniques, providing valuable information to customers seeking assistance.
- Scanned shelves and product cases for expired stock and outdated items.
- Conducted regular inventory checks, identifying discrepancies and replenishing stock as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Fresh Food Associate
Kroger
08.2015 - 04.2016
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
- Demonstrated strong knowledge of produce varieties and preparation techniques, providing valuable information to customers seeking assistance.
- Scanned shelves and product cases for expired stock and outdated items.
- Conducted regular inventory checks, identifying discrepancies and replenishing stock as needed.
Education
South Dearborn High School
Aurora, IN05.2016
Skills
- Quality control
- Continuous improvement
- Production management
- Training and mentoring
- Health and safety compliance
- Staff management
- Schedule management
- Production planning
- Quality assurance
- Workflow optimization
Timeline
Production Supervisor / Retail Associate
Walmart
04.2018 - Current
Fresh Food Associate
Walmart
04.2016 - 09.2017
Fresh Food Associate
Kroger
08.2015 - 04.2016
South Dearborn High School