Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Eriksen

Sand Springs,Oklahoma

Summary

Diligent [Desired Position] with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion. Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

17
17
years of professional experience

Work History

Team Lead COE

Alorica Inc
11.2017 - Current
  • Overseeing daily operations and ensuring that team members adhere to company policies and procedures.
  • Lead and conduct training sessions for all new members of my team as well as ongoing training sessions.
  • Ensure any escalations are managed professionally and promptly to retain customer trust and satisfaction.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Janitorial Supervisor

Seattle-Tacoma International Airport
05.2013 - 09.2017
  • Supervised a team of 90 employees organized, and structured all janitorial teams duties for Delta, United, and American airlines. Ensuring all teams completed all tasks adhering to each airline contract.
  • Performed all hard surface floor maintenance, sanitation, as well as carpet extractions.
  • Conducted safety checks and led team safety meetings regularly.
  • Maintained and managed orders for all inventory supplies required for my role and all janitorial teams under Delta, United, and American airlines.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
  • Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
  • Adapted maintenance plans to suit the specific needs of unique facilities, considering factors such as foot traffic and building materials.
  • Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.
  • Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times.
  • Maintained safe work environments through adherence to regulatory requirements and industry best practices for janitorial services.
  • Established strong working relationships with vendors and suppliers, negotiating favorable terms for cleaning materials and equipment purchases.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Ensured compliance with safety regulations, reducing workplace accidents through regular safety training sessions.
  • Maintained high standard of cleanliness and sanitation in high-traffic areas, preventing spread of germs and contributing to healthier environment.
  • Improved facility appearance and extended lifespan of flooring by establishing regular waxing and polishing schedule.
  • Coordinated daily cleaning schedules to ensure comprehensive coverage of all facility areas, leading to improvement in cleanliness standards.
  • Addressed and resolved staff conflicts, promoting harmonious working environment.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Monitored staff performance and provided feedback to drive productivity.
  • Established and enforced safety protocols and guidelines for staff.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.

Janitorial Team Lead

Management Services Northwest
11.2010 - 04.2013
  • Supervised and guided a team of janitors to ensure high-quality work.
  • Trained new hires on cleaning procedures, safety standards, and company policies.
  • Sanitized and cleaned restrooms, offices, common areas, court rooms.
  • Cleaned windows, glass surfaces, and any hard surfaces.
  • Used specialized equipment such as commercial floor scrubbers, buffers, polishers, extractors, stripper machines, and trash compactors regularly.
  • Collaborated with other departments for efficient facility maintenance and seamless communication between teams.
  • Ensured timely completion of all assigned tasks by effectively delegating responsibilities among team members based on individual strengths and skills sets.
  • Maintained high cleanliness standards, resulting in increased client satisfaction and contract renewals.
  • Led a team of janitors to deliver consistent, high-quality services across multiple facilities.
  • Mentored junior staff members, improving their skills and increasing overall team performance.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Saw Operator

Plygem Windows
04.2008 - 10.2010
  • Reduced material waste with precise measurements and effective use of raw materials.
  • Adapted to varying project requirements by quickly learning new techniques and adjusting saw settings as needed.
  • Maintained an organized workspace through diligent cleaning practices, ensuring debris removal after each shift for optimal productivity.
  • Increased production efficiency by maintaining saw equipment and performing regular blade replacements.
  • Monitored and inspected sawing machine operations to detect any malfunctions.
  • Achieved consistent product quality by adhering to standardized manufacturing processes during all phases of saw operation tasks.
  • Enhanced workplace safety by consistently following established safety protocols and guidelines for saw operations.
  • Maximized machine longevity through proper maintenance, routine inspections, and immediate troubleshooting of any issues.
  • Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
  • Minimized downtime through prompt identification of potential issues or malfunctions during daily pre-shift inspections.
  • Trained new employees to properly operate sawing machines and comply with safety protocols.

Education

High School Diploma -

Stadium High School
Tacoma, WA
06-1984

Skills

  • Microsoft Teams
  • Outlook
  • Multi-line Phone Systems
  • Customer Service
  • Commercial Janitorial Services
  • Workplace safety
  • Complaint resolution
  • Operations management
  • Regulatory compliance
  • Relationship building
  • Employee training
  • Workflow management
  • Problem-solving
  • Team supervision
  • Staff training
  • Daily workflow improvement
  • Staff education and training
  • Coaching
  • Overseeing daily activities
  • Safety processes and procedures
  • Call center operations
  • Verbal and written communication
  • Leadership
  • Excellent communication
  • Multitasking Abilities

Timeline

Team Lead COE

Alorica Inc
11.2017 - Current

Janitorial Supervisor

Seattle-Tacoma International Airport
05.2013 - 09.2017

Janitorial Team Lead

Management Services Northwest
11.2010 - 04.2013

Saw Operator

Plygem Windows
04.2008 - 10.2010

High School Diploma -

Stadium High School

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