James Eugene

• Installing, configuring, and maintaining desktop and laptop computers, printers, mobile devices, and other peripherals for self-storage facilities.
• Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Used ticketing systems to manage and process support actions and requests.
• Diagnosing and troubleshooting software and hardware problems and resolving technical issues.
• Monitored systems in operation and quickly troubleshooted errors.
• Assisting with network connectivity for local and remote users.
• Installing and configuring software applications and systems, including operating and productivity software.
• Performing regular computer system and peripheral maintenance, including updates and security patches.
• Maintaining inventory and documentation of all hardware and software assets.
• Providing user training on software and hardware as needed.
• Coordinating with vendors and IT team members to resolve technical issues.
• Configured hardware, devices, and software to set up work stations for employees.
• Tested new software and hardware prior to deployment.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Monitored systems in operation and quickly troubleshot errors

Consulting with IT managers and other departments as required.

Providing IT assistance to staff and customers.

Training end-users on hardware functionality and software programs.

Resolving logged errors in timely manner.

Monitoring hardware, software, and system performance metrics.

Updating computer software. as well as upgrading hardware and systems.

Maintaining databases and ensuring system security.

Documenting processes and performing diagnostic tests.

Keeping track of technological advancements and trends in IT support.

Assisted with updating technical support best practices for use by team.

Collaborated with supervisors to escalate and address Customer inquiries or technical issues.

Generated reports to track performance and analyze trends.

• Investigated system issues and implemented resolutions to reduce downtime.
• Improved systems with the addition of new features and infrastructure.
• Provided educational expertise and mentoring to junior team members.
• supervised architecture, design, and implementation of company-wide platforms and applications.
• Monitor the production process and carry out basic testing and quality checks
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Ability to work across multiple areas of the assembly process
• Adjust machine controls whilst monitoring the production process and outputs
• Report on equipment faults to maintenance staff

• Provides customers with courteous, friendly, fast, and efficient service
• Recommends items for sale to customers and recommends trade-up and/or companion items
• Registers customer purchases on an assigned cash register collect cash and distribute change as requested; processes void, returns, rain checks, refunds, and exchanges as needed
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by the store manager or communicated by the shift leader
• Implements Company asset protection procedures to identify and minimize profit loss
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Completes resets and revisions as directed
• For consumable items, assists in stock rotation, using the first in, first out method and restock outs
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sale of promotional photo products
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at the store)
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned.

• Serves as liaison between clients with respect to service issues
• Serves as a conduit between the subscribers to communicate service issues
• Effectively communicates escalated or unresolved subscriber or client issues to leadership in a timely manner
• Provides timely feedback to the PCF management team regarding service issues or customer concerns
• Conducts all interactions in a positive and professional way
• Takes initiative to effectuate service issue resolution
• Receives and enters data into various systems
• Accurately completes administrative duties such as call logs and various reports
• Meet deadlines and reporting expectations
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Updated customer service database with new information, address changes and contact details.

• Provides customers with courteous, friendly, fast, and efficient service
• Recommends items for sale to customers and recommends trade-up and/or companion items
• Registers customer purchases on assigned cash register collect cash and distribute change as requested; processes void, returns, rain checks, refunds, and exchanges as needed
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by store manager or communicated by shift leader
• Implements Company asset protection procedures to identify and minimize profit loss
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Completes resets and revisions as directed
• For consumable items, assists in stock rotation, using first in, first out method and restock outs
• Has working knowledge of store systems and store equipment
• Provides customer service in photo area, including digital passport photo service, poster print, and creative machine, suggestive sale of promotional photo products
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as arrive at store)
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned
• Attends training and completes PPLs requested by Manager or assigned by corporate.
• Created user accounts and assigned permissions.