James Everette
Rock Hill,SC
Summary
Experienced and dedicated customer service professional with strong multitasking and time management skills. Committed to providing exceptional customer experiences that leave a lasting impression.
Overview
1827
1827
years of professional experience
Work History
Broadcast Device Specialist
Mood Media
Fort Mill, SC
09.2014 - Current
- Resolved equipment issues by identifying problems and utilizing appropriate troubleshooting methods.
- Troubleshot and resolved customer issues.
- Performed root cause analysis across diverse set of technologies.
- Viewed broadcast streams live to identify and correct problems with audio or video.
- Partnered with engineers to test and integrate new systems.
- Leveraged industry best practices, tools and process to optimize customer experience.
- Recognized by management for providing exceptional customer service.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicate with technicians on the installation or removal of services and equipment.
- Communicate with technicians while troubleshooting issues with the equipment and/or the equipment itself.
- Program sites according to either local or national client needs.
- Update the various databases to be accurate and, or clean out any sites no longer deemed to be valid locations.
- Communicate with other departments on the status of sites and/or chain groups to provide the proper programming.
- CM Support: Address and maintain equipment and content for IP-updated devices.
- Manage the database due to defective equipment, and handle replacement content loading of these devices.
- Client Satisfaction: Answer client calls and handle all aspects of client interaction, from billing to equipment issues.
Broadcast Device Specialist
Muzak
Raleigh, NC
01.199 - 06.2012
- Resolved equipment issues by identifying problems and utilizing appropriate troubleshooting methods.
- Troubleshot and resolved customer issues.
- Performed root cause analysis across diverse set of technologies.
- Viewed broadcast streams live to identify and correct problems with audio or video.
- Partnered with engineers to test and integrate new systems.
- Leveraged industry best practices, tools and process to optimize customer experience.
- Recognized by management for providing exceptional customer service.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicate with technicians on the installation or removal of services and equipment.
- Communicate with technicians while troubleshooting issues with the equipment and/or the equipment itself.
- Program sites according to either local or national client needs.
- Update the various databases to be accurate and, or clean out any sites no longer deemed to be valid locations.
- Communicate with other departments on the status of sites and/or chain groups to provide the proper programming.
Education
Cisco Routers And Switches
York Technical College
Rock Hill, SC06-2019
High School Diploma -
D.H. Conley High School
Greenville, NC06-1974
Skills
- Customer Education
- Safety Management
- Maintenance and repair
- Maintenance and repair expertise
- Machine Operation
- Self-Motivated
Timeline
Broadcast Device Specialist
Mood Media
09.2014 - Current
Cisco Routers And Switches
York Technical College
High School Diploma -
D.H. Conley High School
Broadcast Device Specialist
Muzak
01.199 - 06.2012
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