Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Everette

Rock Hill,SC

Summary

Experienced and dedicated customer service professional with strong multitasking and time management skills. Committed to providing exceptional customer experiences that leave a lasting impression.

Overview

1827
1827
years of professional experience

Work History

Broadcast Device Specialist

Mood Media
Fort Mill, SC
09.2014 - Current
  • Resolved equipment issues by identifying problems and utilizing appropriate troubleshooting methods.
  • Troubleshot and resolved customer issues.
  • Performed root cause analysis across diverse set of technologies.
  • Viewed broadcast streams live to identify and correct problems with audio or video.
  • Partnered with engineers to test and integrate new systems.
  • Leveraged industry best practices, tools and process to optimize customer experience.
  • Recognized by management for providing exceptional customer service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Communicate with technicians on the installation or removal of services and equipment.
  • Communicate with technicians while troubleshooting issues with the equipment and/or the equipment itself.
  • Program sites according to either local or national client needs.
  • Update the various databases to be accurate and, or clean out any sites no longer deemed to be valid locations.
  • Communicate with other departments on the status of sites and/or chain groups to provide the proper programming.
  • CM Support: Address and maintain equipment and content for IP-updated devices.
  • Manage the database due to defective equipment, and handle replacement content loading of these devices.
  • Client Satisfaction: Answer client calls and handle all aspects of client interaction, from billing to equipment issues.

Broadcast Device Specialist

Muzak
Raleigh, NC
01.199 - 06.2012
  • Resolved equipment issues by identifying problems and utilizing appropriate troubleshooting methods.
  • Troubleshot and resolved customer issues.
  • Performed root cause analysis across diverse set of technologies.
  • Viewed broadcast streams live to identify and correct problems with audio or video.
  • Partnered with engineers to test and integrate new systems.
  • Leveraged industry best practices, tools and process to optimize customer experience.
  • Recognized by management for providing exceptional customer service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Communicate with technicians on the installation or removal of services and equipment.
  • Communicate with technicians while troubleshooting issues with the equipment and/or the equipment itself.
  • Program sites according to either local or national client needs.
  • Update the various databases to be accurate and, or clean out any sites no longer deemed to be valid locations.
  • Communicate with other departments on the status of sites and/or chain groups to provide the proper programming.

Education

Cisco Routers And Switches

York Technical College
Rock Hill, SC
06-2019

High School Diploma -

D.H. Conley High School
Greenville, NC
06-1974

Skills

  • Customer Education
  • Safety Management
  • Maintenance and repair
  • Maintenance and repair expertise
  • Machine Operation
  • Self-Motivated

Timeline

Broadcast Device Specialist

Mood Media
09.2014 - Current

Cisco Routers And Switches

York Technical College

High School Diploma -

D.H. Conley High School

Broadcast Device Specialist

Muzak
01.199 - 06.2012

Similar Profiles

CREATE PROFILE
James Everette