James Faison
Austin,TX
Summary
Experienced Community Manager with over 16 years of experience. I am seeking growth within a top company using my diverse work experiences, talents, abilities, and extensive customer service background. I possess impeccable written and verbal communication skills and excellent interpersonal skills.
Overview
9
9
years of professional experience
Work History
Portfolio Property Manager
Firstservice Residential
Austin, TX
09.2023 - Current
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Built relationships with service vendors and submitted associated billing statements.
- Managed a portfolio of properties, ensuring compliance with all relevant legislation and regulations.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Assisted in preparing budgets for upcoming projects relating to the development or refurbishment of individual properties within the portfolio.
Real Estate Broker
Stetson Property Management
Round Rock, TX
02.2022 - 07.2023
- Maintained knowledge of real estate law, available mortgages and government programs.
- Negotiated between landlords and renters over property prices.
- Created detailed reports outlining comparable sales data in order to determine fair market value for a particular property.
- Utilized advanced technology tools such as online marketing platforms or customer relationship management software systems in order facilitate efficient workflow processes.
- Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
- Supervised agents handling real estate transactions.
Assistant Manager
Avenue 5 Residential
Austin, TX
08.2021 - Current
- Address the concerns of current and prospective residents in a friendly and professional manner
- Helps set the standard on how other staff members engage prospective and current residents
- Help maintain the accuracy of resident ledgers and files
- Assist in managing the properties budget by making sound fiscal decisions to increase the net operating income of the community
- Fills the role of acting Property Manager in their absence
- Tours apartments and perform any other related duties as required.
Manager/ Assistant Manager
Amalgamated Management, LLC
San Antonio, TX
06.2018 - 10.2020
- Promotion to Manager by Sr
- VP of Company
- Directs all community operations and ensure that the company financial and business objectives are being achieved
- Provide leadership and guidance to all office, leasing, and maintenance teams
- Develop short-term and long-term marketing plans to achieve and sustain occupancy
- Plan, organize, promote, and implement resident functions in conjunction with the staff
- Ensure the effective execution of lease renewal strategies and resident retention/resident satisfaction plans
- Develops, maintains, and ensures all maintenance is completed in accordance with company standard
- Develop, implement, and follow property operating budget
- Maintain and control property income and expenses
- Maximize NOI by managing occupancy at the maximum achievable rents
- Provide regular operations efficiency reports as required
- Performs regular property inspections for cleanliness, curb appeal, and to ensure the property is free of hazards, in accordance with company standard
- Performs all reasonable duties assigned by Regional Manager or corporate staff
- Adheres to established policies related to fair housing.
Assistant Manager
Pure REIT, LLC/ Tipton Group
San Antonio, TX
03.2016 - 06.2018
- Promotion to Assistant Manager
- Transitioned successfully through the sale and takeover of this community from Western Rim and Tipton to PURE management
- Train and mentor new leasing team members
- Complete weekly market analysis report, compiling current market economic information and trends for Manager
- Update internet marketing ads weekly and follow-up daily on all leads generated from marketing efforts
- Conduct weekly marketing outreach to local businesses and preferred employers
- Awarded Employee of the Year 2016.
Assistant Manager/ Leasing Professional
Gables/ Pegasus Residential
San Antonio, TX
02.2015 - 03.2016
- Promoted from Leasing to Assistant Manager
- Contact delinquent residents and prepare demand letters per company policy
- Review move outs and assess damages for move out statements
- Prepare eviction paperwork and file with the County Clerk
- Review semi-annual property audit with manager and participate in improvement efforts
- Inspect community and amenities daily for cleanliness and curb appeal
- Verify/audit all move in's and renewals before submitting to manager for final approval
- Evaluate monthly delinquency/rental rates with manager and discuss ways to increase revenue
- Meet and Exceed delinquency requirements monthly
- Establish excellent resident relations through hosting community events
- Oversaw $10 million dollar renovation to community, including full exterior repaint and elevator upgrades
- Responsible for due diligence and audit corrections during 3rd party management change
- Manager in charge for 3 months while the company interviewed candidates to fill the open position
- Conducted weekly pricing calls with Owners and Asset Managers to ensure optimum pricing was in place
- Wrote clear and concise Owners Reports on a monthly basis
- Toured Owners and Asset Managers through renovations and gave them daily updates as to progress being made.
Education
Real Estate Broker - Real Estate
Champions School of Real Estate
San Antonio11-2006
Bachelor of Business Management -
DeVry University
Skills
- Detailed and Organized
- Leadership Development and Training
- Fair Housing
- Report/ Results Driven
- Dependable and Reliable
- Proficient in Microsoft Office, Onesite, Yardi Voyager, RentCafe, Payscan, LRO, BuildingLink, Lead2Lease, Safe Rent, and others
- Strong Leadership Skills
- Reports Driven
Affiliations
- Austin Apartment Association member 2022-2023
Timeline
Portfolio Property Manager
Firstservice Residential
09.2023 - Current
Real Estate Broker
Stetson Property Management
02.2022 - 07.2023
Assistant Manager
Avenue 5 Residential
08.2021 - Current
Manager/ Assistant Manager
Amalgamated Management, LLC
06.2018 - 10.2020
Assistant Manager
Pure REIT, LLC/ Tipton Group
03.2016 - 06.2018
Assistant Manager/ Leasing Professional
Gables/ Pegasus Residential
02.2015 - 03.2016
Real Estate Broker - Real Estate
Champions School of Real Estate
Bachelor of Business Management -
DeVry University