Summary
Overview
Work History
Skills
Certification
2022 Award Of Excellence from Infiniti.
Timeline
Generic

James Fausher

Cary

Summary

Dynamic Parts Specialist with proven success at Motorwerks Honda/ Infiniti, BMW and Zeigler Mercedes, enhancing sales through exceptional customer service and effective inventory management. Skilled in parts identification and vendor relations. I increased revenue opportunities while fostering strong client relationships. Recognized for problem-solving abilities and a commitment to operational efficiency, driving customer satisfaction and repeat business.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Parts Specialist

Zeigler Mercedes
10.2024 - 02.2025
  • In-depth knowledge of products.
  • Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
  • Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
  • Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
  • Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Collaborated with team members to optimize store operations and achieve goals.
  • Increased repeat business through exceptional customer service and building rapport with clients.
  • Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained extensive understanding of common problems and methods for repair.
  • Adhered to company guidelines for performance and compliance.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization to minimize inventory errors.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Stocked and managed stock of parts.
  • Assisted customers by responding to complaints promptly and offering updates on back-ordered parts while demonstrating professionalism and empathy

Assistant Parts Manager

Motor Werks of Barrington
01.2015 - 10.2024


  • Offered hands-on assistance and enhance customer satisfaction, assessing needs, parts availability and pricing, maintaining current knowledge of consumer preference.
  • Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
  • Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
  • Assisted in training new employees on parts department processes, company policies and safety procedures, improving their productivity and understanding of the role.
  • Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and implemented new procedures for improving inventory control and storage; reducing time required locating parts by modifying part numbers and locations.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Provided timely, insightful and accurate reports to upper management to aid in business decision-making and planning
  • Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
  • Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
  • Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
  • Conducted regular audits of parts inventory to minimize discrepancies.
  • Improved overall department efficiency, implementing better communication channels between team members as well as implementing seamless interdepartmental communication
  • Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customer vehicles.

Skills

  • Warehouse operations / shipping and receiving
  • Invoice and returns processing / management
  • Forecasting and planning
  • Stock control
  • Cost reduction strategies
  • Coordinating paperwork
  • Inventory management, coordination, and auditing
  • Customer education
  • Improving customer satisfaction
  • Forklift operation
  • Vendor relations
  • Training and coaching
  • Operations management, goal setting, and team collaboration
  • Purchasing oversight
  • Parts department organization
  • Price negotiation
  • Marketing promotions
  • Product recommendations
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking and Problem-solving abilities
  • Excellent and effective communication
  • Adaptability and flexibility
  • Decision-making
  • Customer interaction and complaint handling
  • Safety procedures
  • Task prioritization

Certification

  • Forklift Safety and Inspector Certification - Occupational Safety and Health Administration (OSHA).
  • Hazardous Materials Handling Certificate - Department of Transportation (DOT).

2022 Award Of Excellence from Infiniti.

 I received the award for my long time commitment to the brand and extensive product knowledge.

Timeline

Parts Specialist

Zeigler Mercedes
10.2024 - 02.2025

Assistant Parts Manager

Motor Werks of Barrington
01.2015 - 10.2024

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James Fausher