James F. Brumm
Waterford,Michigan
Summary
Dynamic IT Systems Analyst with a proven track record at Magna Seating, enhancing system efficiency and user satisfaction. Expert in Windows migrations and Active Directory, coupled with exceptional training skills, saved organizations over $100,000. Demonstrates strong project management and troubleshooting abilities, ensuring seamless technology integration and support.
Overview
2025
2025
years of professional experience
Work History
IT Systems Analyst
Magna Seating
Novi, MI
12.2020 - 09.2024
- Install new operating system on new hardware
- Rebuild machines from Windows 7 to Windows 10
- Windows 11
- Update inventory
- Familiar with A.R.S
- Microsoft Intune
- Remove old Hardware and schedule for disposal
- Repair hardware/ software issues
- Administer user lockouts in Active Directory
- Move customers machines to different locations and Update master data in inventory database
- Build new laptops to Magna specifications and distribute to Executives
- Schedule corporate software for distribution
- Install extra hardware (i.e docking bays, Monitors)
- Handle daily service calls
- Support office equipment including printers and collaboration tools
- Provide personal and group trainings for employees on hardware and software
- Provided technical support to end users for various computer applications, hardware components, and peripherals.
- Analyzed user needs, documented requirements, and developed solutions to improve existing systems.
- Prepared training materials for end users on how to use new systems and applications.
- Resolved complex incidents escalated from other team members or customers.
- Tested application functionality prior to release into production environment.
- Installed system updates, patched programs, and optimized functionality.
- Completed problem analysis to evaluate system issues and determine root causes.
IT Systems Analyst
T.E.K. SYSTEMS
12.2019 - 12.2020
- Install new operating system on new dware
- Rebuild machines from Windows 7 to Windows 10
- Update inventory
- Remove old Hardware and schedule for disposal
- Repair hardware/ software issues
- Administer user lockouts in Active Directory
- Move customers machines to different locations and Update master data in inventory database
- Build new laptops to Magna specifications and distribute to Executives
- Schedule corporate software for distribution
- Install extra hardware (i.e docking bays, Monitors)
- Handle daily service calls
- Support office equipment including printers and collaboration tools
- Provide personal and group trainings for employees on hardware and software
Migration Technician
T.E.K. SYSTEMS
06.2019 - 12.2019
- Install new operating systems on New hardware
- Update Plant floor inventory
- Deploy Machines to Plant floor
- Remove old hardware from plant floor and take out of inventory
- Repair Hardware/software issues
- Handle issues with user ID's
- Install Dynex controlers
- Plot locations of equipment on Plant floor layouts
- Handle service calls for users
Onsite Technician
Bell & Howell
03.2017 - 04.2019
- Setup and install Mass mailing machines
- Handle customer service calls
- Diagnose and troubleshoot problems
- Handle parts inventory and order parts as needed
- Diagnose Computer problems
- Setup machines with network connectivity
Onsite Technician Deployments
SNI Companies
10.2016 - 12.2016
- Company Overview: (Contractor)
- Setup Hp laptops for customers
- Install Operating System Windows 7,10
- Install office and office 365
- Configure Bios
- Install extra software, i.e office 2013, Hummingbird exceed, matlab etc
- Copy users data from users H;/drive to laptop
- Verify all software and data has been transferred to users new laptop
- Deploy laptop to user and make sure user is satisfied with all software and data
- Collect old equipment and verify inventory has been updated
Data Base Technician
Real Green Systems
08.2016 - 10.2016
- Handle Customer Calls Via an on call database
- Remotely login to customer machines Via remote access software
- Work with clients to resolve database issues
- Install backups and restart customers computers
- Reinstate user licenses
- Setup users for new billing year
- Repair print issues within SA5
Onsite Computer Technician/ Systems Engineer
Elite Networking and Consulting
10.2015 - 04.2016
- Handle service tickets and repairs for customers on remote software
- Go to customers sites and fix computer problems
- Monitor an install servers and personal computers onsite
- Monitor network switches and traffic
- Troubleshoot virus's and eliminate them
- Develop training for users
- Install Windows 7, Office Professional, Windows 8, and other computer software for customers
- Replace older pc's with newer ones for customers
- Remote into users pc's using DNS, DHCP and IP address's to gain control and troubleshoot customer issues
- Do site assessments for new customers
Level II Onsite Computer Technician
Hewlett Packard
02.2011 - 10.2015
- Handle service tickets for Hp customers on Help desks
- Handle daily service calls for Hp customers with computer problems
- Install windows 7, win XP and Vista for Hp customers
- Install Office and Office 365 for remote users
- Coordinate and handle onsite Assigned Projects/ Deployments
- Coordinate and install new switches
- In switch rooms
- Change over from Ciso to HP switches
- Install new wiring in switch room and test all jacks on switches and customers locations
- Install wireless access points throughout customer locations
- Setup users Android phones for wireless access within facility
- Install Avaya Phones and program them with phone switch
- Within VIOP architecture
- Keep records of phone installs and make sure phones were setup within compliances
- Troubleshoot multiple issues with builds and user interfaces for Hp customers
- Take inventory of stock and assign stock to users through an inventory tracking database
- Create Excel database for Managers for stock assigned on floor for helpdesk representatives
Desktop / Network Support Technician
Black Box/ Hp
11.2009 - 02.2011
- Handle daily service calls for Hp customers with computer problems
- Replace hardware and install software for both Dell laptops and Hp laptops
- Setup laptop computers for Home users
- Call customers and help troubleshoot problems over the phone
- Update Service Center Database and resolve cases
- Handle on call pager and laptop on assigned weeks
- Manage loaner laptop inventory
- Handle several facets of Printer install projects
- Handle site surveys of decommissioned buildings
- Install Cisco VOIP Phones
- Handle service on switches for Cisco VOIP phones
- Handle inventory of incoming networking products for building upgrades
- Install Avaya phones and set them up for customer use
- Program Avaya phones for users
Onsite support Manager
EDS
05.2003 - 08.2008
- Manage Gm Knowledge Center computers for entire GM Knowledge Center staff Including classrooms
- Manage inventory, software, software licenses for GM Knowledge Center classrooms
- Save the GM Knowledge Center organization over $100,000.00 over two years by monitoring user requests and inventory
- Demonstrate how other cost saving measures could be applied to IT budget
- Daily communication with Directors of the GM Knowledge Center regarding user requests and deletion and addition of staff
- Work several hours of overtime handling installation of routers, switches and server software upgrades and testing
- Add and delete users from network using administrative tools
- Schedule pickup and delivery of equipment with Unions
Lead Technician
06.2002 - 05.2003
- Setup and installation of P.C.s, laptops and printers within the GM network environment
- Handle several software and hardware troubleshooting issues
- Provide consistent and daily checks of software functionality,shared drive access and printing functionality for users
- Maintain several Windows 2000 computers for classroom use
- Including installation of vendor software for instructional use
- Schedule pickup and delivery of equipment with unions
- Performed software and hardware maintenance and addressed troubleshooting issues
Technician
10.1992 - 06.2002
- Handle Daily service calls of computer related problems for GM Customers
- Track parts and software through several databases within the GM environment
- Installation of computers and printers within the GM Technical Center campus
- Coordinate moves and scheduled pickup and delivery of computers to users with union
Specialist - Electronics Technician
United States Military
07.1985 - 04.1988
- Troubleshoot and repair Tow and Dragon ground mount missile systems
- Handle repair of missile systems for the Bradley Tank
- Run diagnostics and replace system boards for Missile guidance systems
Magna International
- Company Overview: (Contractor)
Diamler, Detroit Diesel
- Company Overview: (contractor)
Customer service Representative
I.R.S Detroit Michigan
VW North America, Auburn Hills Michigan
Education
Electronics School -
United States Army, Redstone Arsenal
Huntsville, AlabamaBachelor Degree - Computer Engineering
University of Chelsea
Chelsea, UKMasters Degree - Computer Engineering
University of Chelsea
Chelsea, UKMCSE Certification
New Horizons
Livonia, MImass mailing machines
Bell& Howell
Skills
- Windows 7, Windows 8, Windows 10, Windows 11, Server 2003, Office 365, Outlook
- Microsoft Office Professional 365
- SISAM
- Android Phone setup
- DNS, DHCP, TCP/IP
- Active Directory
- FastViewer
- Lotus Notes
- RSA
- Pulse Secure
- Intune
- SAP Installation
- MiniTab installation
- Ivanti installation
- Humming Bird Exceed
- Norton, MacAfee, Avast Anti Virus
- Matlab
- Motorola radio communication setup
- Avaya Phone setup
- Cisco phone setup
- Mitel Phone setup
- G Suite
- Air watch
- Apple
- Android service data bases
- Worked extensively with Dell, HP Laptops and Desktops both software and hardware
- Setup Program Cisco/ HP routers, switches
- Oscilloscopes, Fluke Network line testers, Multi Meters, soldering irons
- Have demonstrated safety practice standards
- PBX and telephony tools
- Developed training courses
- Public speaking and presentation experience
- Project management
- Deployment Technician
- Troubleshooting abilities
- Technical Support
Awards
EDS Employee Recognition program 5yr award, 10yr award., Good Conduct Medal United States Army, Overseas service ribbon, Wartime service ribbon (Dessert Storm), 5 year service pin Boy Scouts of America
Affiliations
- Eagles Member
- American legion Member
Accomplishments
Honorable discharge United States Army
Timeline
IT Systems Analyst
Magna Seating
12.2020 - 09.2024
IT Systems Analyst
T.E.K. SYSTEMS
12.2019 - 12.2020
Migration Technician
T.E.K. SYSTEMS
06.2019 - 12.2019
Onsite Technician
Bell & Howell
03.2017 - 04.2019
Onsite Technician Deployments
SNI Companies
10.2016 - 12.2016
Data Base Technician
Real Green Systems
08.2016 - 10.2016
Onsite Computer Technician/ Systems Engineer
Elite Networking and Consulting
10.2015 - 04.2016
Level II Onsite Computer Technician
Hewlett Packard
02.2011 - 10.2015
Desktop / Network Support Technician
Black Box/ Hp
11.2009 - 02.2011
Onsite support Manager
EDS
05.2003 - 08.2008
Lead Technician
06.2002 - 05.2003
Technician
10.1992 - 06.2002
Specialist - Electronics Technician
United States Military
07.1985 - 04.1988
Magna International
Diamler, Detroit Diesel
Customer service Representative
I.R.S Detroit Michigan
VW North America, Auburn Hills Michigan
Electronics School -
United States Army, Redstone Arsenal
Bachelor Degree - Computer Engineering
University of Chelsea
Masters Degree - Computer Engineering
University of Chelsea
MCSE Certification
New Horizons
mass mailing machines
Bell& Howell