James Fehr
Dix Hills
Summary
Adept at operations management and fostering customer relationships, I significantly enhanced market share by 20% at Advance Auto Parts through strategic planning and effective team training. My background spans various managerial roles, where I excelled in contract negotiations and customer service, consistently achieving positive outcomes and building lasting client rapport.
Overview
17
17
years of professional experience
Work History
Commercial Manager
Advance Auto Parts
04.2022 - Current
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Strengthened team and organization by recruiting and hiring [Number] qualified employees.
- Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
- Built relationships with clients to establish new contracts.
Store Manager
AutoZone
01.2021 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Deli Manager
Giant Food Stores
10.2016 - 12.2020
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
Government Specialist
Volvo Construction Equipment
01.2015 - 12.2015
- Had responsibility of all municipalities in all of PA, DE, parts of New jersey and Staten Island. My role was to branch out to the surrounding municipalities and sell/rent construction equipment.
- Had responsibility of all airports in the states of PA, DE, parts of New jersey. My role was to shadow Jerry and learn from him on how to sell Equipment to plow the runways.
Store Manager
Champs Sporting Goods
10.2012 - 12.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Sales Associate
Sports Authority
10.2007 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Downingtown East High School
Lionville, PA06-2008
Skills
- Operations management
- Team Training
- Customer relationship management
- Contract terms negotiation
- Strategic planning
- Product management
- Pricing strategy
- Sales presentations
- Sales reporting
- Relationship building
- Time management
- New hire onboarding
- Customer service
Timeline
Commercial Manager
Advance Auto Parts
04.2022 - Current
Store Manager
AutoZone
01.2021 - 05.2022
Deli Manager
Giant Food Stores
10.2016 - 12.2020
Government Specialist
Volvo Construction Equipment
01.2015 - 12.2015
Store Manager
Champs Sporting Goods
10.2012 - 12.2014
Sales Associate
Sports Authority
10.2007 - 09.2012
High School Diploma -
Downingtown East High School
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