James Felix
Philadelphia,PA
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Excellent trainer and leader with strong communication, interpersonal and planning abilities.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
The Wild Burrito
06.2021 - 08.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Maintained stock to meet expected customer demand.
Cashier/Treat Team Member
Rita's Ice
03.2023 - 06.2023
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Reduced waste by implementing efficient portioning techniques when serving customers, ensuring optimal profitability for the business.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Still Enrolled - N/A
Academy At Palumbo
Philadelphia, PA06.2026
Skills
- Store Opening and Closing
- Customer Service
- Positive Attitude
- New Hire Training
Languages
English
Native or Bilingual
Timeline
Cashier/Treat Team Member
Rita's Ice
03.2023 - 06.2023
Cashier Team Lead
The Wild Burrito
06.2021 - 08.2023
Still Enrolled - N/A
Academy At Palumbo