James Felton
Pierre,SD
Summary
Dynamic professional with a strong work ethic and effective communication skills, experienced as a Regional Truck Driver at Jim Brock Trucking. Also brings experience and extensive knowledge in all aspects as Service Manager/Advisor and counter parts person with Truck Center Companies.
Overview
12
12
years of professional experience
Work History
Regional Truck Driver
Jim Brock Trucking
Huron, SD
01.2026 - Current
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance with regulations.
- Operated Class A vehicles to transport freight across regional routes safely and efficiently.
- Maintained accurate logs of driving hours, mileage, and fuel consumption for regulatory compliance.
- Coordinated delivery schedules with dispatchers to optimize routes and minimize delays.
Service Manager
Truck Center Companies
Marshall, MN
09.2018 - 01.2026
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed training programs for staff, enhancing team performance and service quality.
- Implemented process improvements, reducing response times and increasing operational efficiency.
- Managed inventory control systems, optimizing stock levels to meet customer demands.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Resolved customer issues promptly, maintaining high standards of service excellence.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Advisor
Truck Center Companies
Marshall, MN
08.2016 - 09.2018
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Liaised between customers and technicians to ensure clear communication regarding service needs.
- Developed comprehensive service estimates based on customer requirements and vehicle condition.
- Coordinated scheduling of services to optimize workflow and minimize customer wait times.
- Analyzed customer feedback to identify trends and recommend enhancements in service delivery.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Parts Counter Sales Person
Truck Center Companies
Marshall, MN
08.2014 - 08.2018
- Assisted customers in identifying and selecting appropriate parts for various truck models.
- Processed orders efficiently using inventory management software to ensure timely delivery.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed strong relationships with vendors to ensure competitive pricing and availability of parts.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
Education
Truck Driving Diploma -
Alexandria Technical College
Alexandria, MNSkills
- Vehicle inspection knowledge
- Strong work ethic
- Effective communication
- DOT compliance
Timeline
Regional Truck Driver
Jim Brock Trucking
01.2026 - Current
Service Manager
Truck Center Companies
09.2018 - 01.2026
Service Advisor
Truck Center Companies
08.2016 - 09.2018
Parts Counter Sales Person
Truck Center Companies
08.2014 - 08.2018
Truck Driving Diploma -
Alexandria Technical College