Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

James Ferguson

Tuscaloosa,AL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Operations Manager

McStitches Embellished Goods
Cottondale, AL
02.2019 - Current
  • Devise processes to boost long-term business success and increase profit levels
  • Establish positive and effective communication between myself and our contracted clients
  • Review shift reports to understand current numbers and trends
  • Assess supplier quality to maintain tight cost controls and maximize business operational performance
  • Head up the production to ensure timely and quality completion of orders.

Manager

Hoo's Q and Brew
Tuscaloosa, AL
01.2020 - Current
  • Manage inventory control, cash control and store opening and closing procedures
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Complete point of sale opening and closing procedures
  • Promote team performance and efficiency by fostering healthy environments focused on mutual success
  • Uphold and communicate store programs and standards to employees for optimal quality, freshness, safety and cleanliness

Sales Representative

Townsend Honda
Tuscaloosa, AL
01.2017 - 01.2019
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Maintained records related to sales for store management.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Worked effectively in team environments to make the workplace more productive.

Food Service Supervisor

The University of Alabama
Tuscaloosa, AL
02.2013 - 12.2016
  • Delivered in-depth training in food preparation and customer-facing roles to promote strong team performance
  • Maintained health and food safety standards at all stages, from storage through delivery
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Oversaw regular maintenance and repair operations to keep building and equipment in peak condition
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to The University of Alabama's satisfaction

General Manager

Chicken Cabana
Northport, Alabama
04.2011 - 02.2013
  • Trained staff to take, complete and receive their serve safe certificates
  • Created new recipes to be used in menu items
  • Hired and trained staff in every aspect of the restaurant, from prep work to clean up, including how to do it safely and within health code boundaries
  • Settled customer disputes in a professional and pleasant manner
  • Led a team to coordinate the sale, setup, serving and clean up of catering orders as large as 3,500 people
  • Implemented operational strategies and effectively built customer and employee loyalty

Education

Business - Some college (No degree)

The University of Alabama
Tuscaloosa, AL

Skills

  • Strategic Planning
  • Performance Tracking and Evaluations
  • Issue and Conflict Resolution
  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Productivity Performance
  • Team leadership

References

  • Clay Leak, Owner, The Old Greenhouse, Arab, AL, (256) 506-5405
  • Phillip McCarthy, Owner, Hoo's Q & Brew, Tuscaloosa, AL, (205) 657-6427
  • Janna Lumpkin, Therapeutic Foster Care Coordinator, The University of Alabama, Tuscaloosa, AL, (205) 310-8656

Timeline

Manager

Hoo's Q and Brew
01.2020 - Current

Operations Manager

McStitches Embellished Goods
02.2019 - Current

Sales Representative

Townsend Honda
01.2017 - 01.2019

Food Service Supervisor

The University of Alabama
02.2013 - 12.2016

General Manager

Chicken Cabana
04.2011 - 02.2013

Business - Some college (No degree)

The University of Alabama

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James Ferguson