James Fernandez
Bellflower,CA
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Business Operations Manager
Motorenn
09.2023 - Current
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Created effective sales promotions and marketing strategies to deliver $[Number] in sales.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Lead Business Office Associate
CarMax
06.2022 - Current
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Set schedules for 15 staff by planning and designating shifts and hours.
Customer Specialist / DMV Admin
CarMax
11.2021 - 06.2022
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Verified work aligned with service levels agreed and client requirements.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted California Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Stayed up-to-date on California laws and licensing requirements to complete accurate and efficient reviews.
Service Consutlant
Toyota
01.2021 - 11.2021
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Evaluated systems according to predetermined checklist and noted issues.
Lead Service Valet
Toyota
07.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Evaluated customer service staff performance and provided constructive feedback.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
Financial Aid - Peer Advisor
California State University, Fullerton
08.2019 - 07.2020
- Shared resources, opportunities, and activities to support mentees' learning and development.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Counseled students and parents about financial aid options and program details.
Education
No Degree - Computer Science
Long Beach City College
Long Beach, CA06.2025
No Degree - Mechanical Engineering
California State University, Fullerton
Fullerton, CA06.2020
High School Diploma -
International Studies Learning Center
South Gate, CA06.2019
Skills
- Performance Improvement
- Maintain Systems
- Business Administration
- Leadership
- Conflict Mediation
- Managing Multiple Tasks
- Problem-Solving Ability
- Analytical and Critical Thinking
- Written Communication
- Performance Evaluation and Monitoring
- Project Management
- Partnership Development
Accomplishments
- Supervised team of 15 staff members.
- Prevented company costs upwards of $300,000 by completing registration with accuracy and efficiency.
- Used Microsoft Excel to develop task tracking spreadsheets.
Languages
Spanish
Full Professional
Timeline
Business Operations Manager
Motorenn
09.2023 - Current
Lead Business Office Associate
CarMax
06.2022 - Current
Customer Specialist / DMV Admin
CarMax
11.2021 - 06.2022
Service Consutlant
Toyota
01.2021 - 11.2021
Lead Service Valet
Toyota
07.2020 - 01.2021
Financial Aid - Peer Advisor
California State University, Fullerton
08.2019 - 07.2020
No Degree - Computer Science
Long Beach City College
No Degree - Mechanical Engineering
California State University, Fullerton
High School Diploma -
International Studies Learning Center