JAMES FERRAGAMO
Lynn,USA
Summary
Dynamic Branch Manager at Continental Carbonic Products with a proven track record of enhancing sales through quality improvements and exceptional customer relations. Skilled in advanced Excel and team leadership, I fostered a high-retention environment while reducing labor costs and boosting productivity. Passionate about operational excellence and safety compliance.
Overview
23
23
years of professional experience
Work History
Branch Manager
Continental Carbonic Products, Inc.
Lynn, MA
10.2012 - Current
- Increased annual sales by implementing quality process improvements within branch operations.
- Uphold professional customer interactions while ensuring a safe environment to minimize accidents.
- Directed team members on effective operational methods and procedures for optimal performance.
- Recognized outstanding staff contributions, enhancing company morale and productivity.
- Interviewed, selected, trained, and supervised staff to maintain high service standards.
- Reduced labor costs while delivering exceptional service and maintaining profitability.
- Calculated inventory accurately and ordered necessary supplies efficiently.
- Achieved highest employee retention rate in region through supportive management practices.
Owner/Operator
Cardinal Logistics Management
Plainville, MA
03.2003 - 07.2012
- Established operational policies and safety procedures for handling hazardous materials.
- Executed daily D.O.T. logs to ensure regulatory compliance.
- Directed staff activities related to equipment, vehicle, and facility maintenance.
- Designed online DVIRs, daily route sheets, and operational logs for efficiency.
- Trained new drivers while supervising performance and adherence to standards.
- Collaborated with management to develop comprehensive policies and operational objectives.
- Monitored adherence to administrative policies, safety regulations, and operational guidelines.
- Managed dispatching, routing, and tracking of vehicle transportation to optimize logistics.
Education
Associate of Applied Science - Industrial Science
TAD Technical Institute
Chelsea, Ma01.1990
Associate of Arts - Communication Developement
US Army National Guard
Augusta, Georgia01.1986
Skills
- Proficient in Microsoft Office Suite
- Expertise in Outlook application
- Advanced Excel capabilities
- Word document skills
- Customer relationship management
- Trained in TIMS platform
- Navision software training
- Knowledge of Omnitracs transportation solutions
- Strong relationships with Penske Corporation
- Established connections with Ryder truck leasing services
- Understanding of FMCSA CDL laws
Accomplishments
• Dedicated to continuous improvement in the face of rapidly evolving and changing markets.
• Results-oriented and proactive in addressing issues and problem solving.
• Focused on process improvement and on-time project delivery.
• Budgeting and forecasting specialist, with advanced knowledge of TIMS and Navision software.
• Demonstrating effective leadership in all aspects of the job.
• Excels at cost cutting and streamlining operations.
• High-performing Branch Manager with sales and customer service experience in distribution as well as logistical environments.
• Enthusiastic team player with a strong work ethic.
• Results-oriented and proactive in addressing issues and problem solving.
• Focused on process improvement and on-time project delivery.
• Budgeting and forecasting specialist, with advanced knowledge of TIMS and Navision software.
• Demonstrating effective leadership in all aspects of the job.
• Excels at cost cutting and streamlining operations.
• High-performing Branch Manager with sales and customer service experience in distribution as well as logistical environments.
• Enthusiastic team player with a strong work ethic.
Timeline
Branch Manager
Continental Carbonic Products, Inc.
10.2012 - Current
Owner/Operator
Cardinal Logistics Management
03.2003 - 07.2012
Associate of Applied Science - Industrial Science
TAD Technical Institute
Associate of Arts - Communication Developement
US Army National Guard