James Ferrell
Pilot Point,TX
Summary
Proven track record in enhancing operational efficiency and user satisfaction at Little Elm ISD through expert technical support. Skilled in asset management and fostering collaborative team environments, demonstrated by leading summer technology projects. Specializes in system diagnostics and hardware installation, ensuring robust technical infrastructure. Earning the Technology Team Member of the year 2022 while in the first full year of employment at Little Elm ISD.
Overview
10
10
years of professional experience
Work History
Level 2 Technician
Little Elm ISD
01.2021 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained Macs, PCs, Chromebooks, and mobile devices.
- 3CX Phone System Administration
- Network cabling
- JAMF Management
- Inventory Management
- Receiving and Delivering of equipment
- Audio/Video setup and troubleshooting
- Software installation
- Generated reports to track performance and analyze trends.
- Assisted in development of District standards and procedures.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with vendors to repair and replace components and resolve advanced problems.
Area Technology Specialist
Frisco ISD
05.2014 - 12.2020
- Worked with teachers to provide students with lifelong learning and research skills.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Maintained equipment in good working order for school-wide use.
- Assisted with breakdown and reimplementation of technology equipment for building refreshes.
- Assisted with implementation of new technology equipment at new schools
- Led various teams of co-workers through summer projects. Such as a campus refresh, imaging, and moving and relocating equipment across the district.
Education
Associates in Computer Network Systems - Computer Networks
North Central Texas College
Gainesville, TX05.2018
Skills
- Quality Assurance Testing
- Asset Management
- Technical support expertise
- Project management experience
- Application support
- System diagnostics
- Hardware Installation
- Mobile Device Management
- Network Troubleshooting
Timeline
Level 2 Technician
Little Elm ISD
01.2021 - Current
Area Technology Specialist
Frisco ISD
05.2014 - 12.2020
Associates in Computer Network Systems - Computer Networks
North Central Texas College
Similar Profiles
Mariano AguirreMariano Aguirre
Teacher at Little Elm ISDTeacher at Little Elm ISD
Sara CusaSara Cusa
School Custodian at Little Elm ISDSchool Custodian at Little Elm ISD
Samantha SpearsSamantha Spears
Business Technology Teacher at Little Elm ISDBusiness Technology Teacher at Little Elm ISD