JAMES FIGUEROA JR.
Valley Cottage,NY
Summary
Driven and resourceful administrative professional 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Cushman & Wakefield
10.2023 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Registered clients on database to enable tracking history and maintain updated records.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Attended staff meetings and took extensive notes to share with property manager.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
Teacher
Department Of Education
10.2022 - 10.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Planned and implemented integrated lessons to meet national standards.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
911 Emergency Dispatcher
FDNY
10.2018 - 09.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
Bachelor of Arts - Business Administration And Management
SUNY Buffalo State
Buffalo, NY05.2018
Skills
- Business Processes and Procedures
- Business Partnerships
- Event Planning
- Prospecting Assistance
- Community Engagement
- Administrative Support
- Account Management
- Property Management
- Telephone Inquiry Management
- Vendor Contract Negotiation
- Database Management
- Marketing and Advertising
- Business Development
- Microsoft Office
- Recruitment and Marketing Techniques
- Regulatory Auditing
- Team Collaboration
- Social Media Engagement
- Corporate Policies and Procedures
- File Management
- Phone and Email Etiquette
- Administrative Oversight
- Staff Management
- Records Preparation
- Tenant and Owner Liaising
- Financial Transactions
- Enterprise Resource Planning
Timeline
Leasing Consultant
Cushman & Wakefield
10.2023 - Current
Teacher
Department Of Education
10.2022 - 10.2023
911 Emergency Dispatcher
FDNY
10.2018 - 09.2022
Bachelor of Arts - Business Administration And Management
SUNY Buffalo State