James Filsaima
Orlando,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Warehouse Order Selector
Performance Food Group Co
Orlando, Florida
05.2024 - 02.2025
- Operated material handling equipment such as reach truck, order picker. safely and efficiently.
- Utilized a hand-held scanner to process orders for shipping.
- Collaborated with team members to ensure timely completion of tasks.
- Weighed and measured products and materials to meet regulatory requirements.
- Read orders to verify attributes and quantities of merchandise.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Inspected products for quality assurance prior to shipment.
- Loaded and unloaded containers from trucks using a forklift or pallet jack.
- Used handheld scanners to key in data for packages.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
Delivery Associate
Mako Delivery
Orlando, FL
02.2023 - 09.2023
- Navigated routes with relevant map programs and GPS systems.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Utilized street maps to plan and determine most efficient routes.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
Customer Service Representative
Alorica
Orlando, FL
07.2021 - 11.2022
- Improved customer service wait times to mitigate complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Delivery Driver
Papa Johns
Fort Lauderdale, FL
03.2021 - 06.2021
- Promoted positive customer service by delivering on-time and fully resolving issues.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Inspected vehicle and maintained gas, oil and water levels.
- Navigated routes with relevant map programs and GPS systems.
Truck Driver
Abilene Motor express
Richmond, VA
02.2021 - 03.2021
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Worked well with dispatchers to communicate route and schedule changes.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Logged driving hours and fuel usage data on time to keep reports current.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
Truck Driver
Expediter Services
Southaven, MS
07.2020 - 02.2021
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Worked well with dispatchers to communicate route and schedule changes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Processed shipment documents neatly and efficiently for each load.
Stocker
Walmart
Fort Lauderdale, FL
02.2020 - 07.2020
- Packed boxes and stock using organizational guidelines.
- Unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Palletized merchandise for easy movement to sales floor locations.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Replenished items to maintain stock availability.
- Stocked shelves, racks and bins with new or transferred merchandise.
Maintenance Management Specialist
United States Marine Corps
Marine Corps Base Camp Lejeune, NC
03.2012 - 11.2019
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Managed implementation and operation of building preventive maintenance program.
- Trained over 100 personnel on the proper use of the Maintenance Automated Information System (MAIS), which led to less errors in reporting of broken equipment and inventories.
- Briefed the Battalion Commander weekly on the state of equipment reading .
- Worked with Maintenance personnel to effectively order correct repair parts and set up periodical reoccurring orders for preventative maintenance.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
Education
High School Diploma -
Ivanna Eudora Kean
Saint Thomas, USVI06.2011
Skills
- Report Generation
- Credit Card Payment Processing
- Report Creation
- 35 wpm Typing Speed
- Customer Account Management
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Customer Service
- Upselling Products and Services
- Order and Refund Processing
- Call Documentation
- Creative Problem Solving
- Calm and Professional Under Pressure
- De-escalation Techniques
- Courteous Demeanor
- Technologically Savvy
- Understanding Customer Needs
Timeline
Warehouse Order Selector
Performance Food Group Co
05.2024 - 02.2025
Delivery Associate
Mako Delivery
02.2023 - 09.2023
Customer Service Representative
Alorica
07.2021 - 11.2022
Delivery Driver
Papa Johns
03.2021 - 06.2021
Truck Driver
Abilene Motor express
02.2021 - 03.2021
Truck Driver
Expediter Services
07.2020 - 02.2021
Stocker
Walmart
02.2020 - 07.2020
Maintenance Management Specialist
United States Marine Corps
03.2012 - 11.2019
High School Diploma -
Ivanna Eudora Kean
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