James Finn
Self Employed Web
Dearborn
19
years of professional experience
Dynamic logistics and operations professional with over 30 years of management experience at TJX Companies. Proven track record in enhancing customer satisfaction and optimizing inventory control. Adept at fostering strong relationships and effective communication, driving team productivity, and achieving operational excellence. Committed to delivering results and ensuring seamless service delivery.
Work History
Owner/Operator Truck Driver
6 Months- Operated tractor-trailer safely on local, regional, and long-haul routes.
- Checked equipment before trips to confirm road readiness and compliance.
- Planned efficient routes to meet delivery schedules and limit delays.
- Secured cargo using proper loading control and inspection steps.
- Provided strong customer service by handling concerns quickly, solving issues professionally, and building positive client relationships.
- Managed business finances, including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after each trip to track wear and identify maintenance concerns.
- Handled day-to-day business operations.
- Kept accurate logs, delivery records, and trip documents.
- Communicated with dispatch and customers to coordinate pickups and deliveries.
Front Line Manager
6 Months- Supervised daily store operations to maintain customer service standards and sales floor readiness.
- Trained associates on merchandising procedures, register policies, and recovery expectations.
- Coordinated task assignments to support efficient freight processing and stockroom organization.
- Monitored compliance with safety, cash handling, and loss prevention procedures.
- Resolved customer concerns promptly to support positive shopping experiences.
- Reviewed staffing needs and adjusted coverage to meet business priorities.
- Coached team members on productivity, accuracy, and accountability expectations.
- Communicated operational updates to align associates with store objectives and execution standards.
- Developed and implemented strategies to improve customer service and increase sales.
- Collaborated with other department managers to achieve cross-functional goals and improve overall company performance.
- Developed strong relationships with suppliers, ensuring timely deliveries and favorable terms for the company.
- Enhanced team productivity by implementing efficient work schedules and streamlining task delegation.
Logistics Manager
11 Months- Directed daily logistics operations, coordinating inbound shipments, outbound deliveries, and dock schedules.
- Optimized inventory control processes, reducing stock discrepancies and improving order accuracy.
- Supervised dispatch activities, resolving delivery delays and maintaining on-time freight movement.
- Coordinated vendor communication, confirming purchase orders, shipping requirements, and delivery updates.
Delivery Driver
4 Years 4 Months- Delivered seafood products to customers using safe, timely, and accurate route planning.
- Inspected vehicle readiness, documenting maintenance needs and safety concerns before departures.
- Loaded and secured perishable orders to preserve product quality during transit.
- Verified invoices and delivery counts against customer orders for accuracy.
Account Manager
12 Years 6 Months- Managed customer accounts and resolved service issues through CRM documentation and follow-up.
- Built strong client relationships by addressing billing, device, and plan inquiries promptly.
- Coordinated with sales and support teams to ensure accurate account updates and issue resolution.
- Identified renewal opportunities and recommended solutions aligned with customer needs.
- Tracked account activity, contract changes, and service requests to maintain data accuracy.
- Responded to escalated concerns with clear communication and timely problem resolution.
- Supported retention efforts by reviewing account status and addressing service gaps.
- Prepared account summaries and updated records to maintain organized client portfolios.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
No Degree - Graphic And Digital Design
Skills
Over 30 years of management experience
Very aware of providing customer satisfaction
Merchandising
Inventory control
Loss prevention
Working with people through communication. Everyone learns differently and finding strengths of individuals is vital to achieving success.
Accomplishments
Retail sales records for TMOBILE 2015-2020 Manager of the Year East Region 2020 TMOBILE
Talent Finder award for hiring and maintaining employee retention 2015-2020 TMOBILE
Promotion to manager level at every job
Sales experience
Customer service
Holiday experience
Inventory experience
Timeline
Owner/Operator Truck Driver
Self Employed Web
04.2026 - CurrentRead More
Front Line Manager
TJX Companies
10.2025 - 04.2026Read More
Logistics Manager
Motor City Seafood
02.2024 - 01.2025Read More
Delivery Driver
Motor City Seafood
05.2020 - 09.2024Read More
Account Manager
TMOBILE
10.2007 - 04.2020Read More
Specs Howard School of Media Arts
No Degree from Graphic And Digital Design
Read More