James Finnegan
Marstons Mills,MA
Summary
Experienced leader with strong background in guiding teams, solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Procurement Associate
Sunshine Gardens
11.2023 - 07.2024
- Facilitated clear communication between internal stakeholders and suppliers, resolving issues promptly to maintain positive working relationships
- Enhanced inventory accuracy by conducting regular audits and implementing effective stock control measures
- Provided training and guidance to junior team members, sharing expert knowledge of procurement processes and strategies
- Evaluated supplier invoices for accuracy, working closely with accounts payable team members to ensure prompt payment processing
Associate Banker
Eastern Bank
06.2022 - 09.2023
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Developed and maintained strong customer relationships, providing exceptional service and advice
- Referred customers to other banking departments for specialized services
- Balanced teller drawers
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud
- Generated reports and analysis of customer data to identify trends and potential business opportunities
Front End Manager
Super Stop & Shop
06.2013 - 11.2016
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Interacted well with customers to build connections and nurture relationships
- Observed each employee's individual strengths and how to improve also motivated employees to perform at peak productivity with morale-boosting
Waiter (Customer Service)
The Dolphin Restaurant
04.2015 - 01.2016
- Communicated information to customers in a professional and polite manner
- Cultivated warm relationships with regular customers
- Set a positive tone for the entire dining experience as first point of contact for incoming guests
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Mentor
Hyannis Youth and Community Center
06.2014 - 01.2016
- Assisted youth with homework assignments, sports, and fitness, art, and literacy
- Served as role model for mentees by demonstrating strong values and ethical standards
- Developed and led special events that increased decision making, problem-solving and good judgment
- Assisted students in exploring and selecting career paths
- Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations
Education
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH09.2021
High School Diploma -
Barnstable High School
Barnstable, MA05-2016
Skills
- One on One Training & Teaching Skills
- Customer Service
- Communication & Social
- Financial Processes Understanding
- Proficient In Microsoft Office
- Active Listener
- Time Management
- Adaptive
- Excellent multi-tasking, organizational and follow-through skills
- Employee supervision
Timeline
Procurement Associate
Sunshine Gardens
11.2023 - 07.2024
Associate Banker
Eastern Bank
06.2022 - 09.2023
Waiter (Customer Service)
The Dolphin Restaurant
04.2015 - 01.2016
Mentor
Hyannis Youth and Community Center
06.2014 - 01.2016
Front End Manager
Super Stop & Shop
06.2013 - 11.2016
Associate of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Barnstable High School
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