James Fitzgerald

Forklift Loader Operator

Colfax Furniture

Greensboro, NC

02.2008 - 01.2011

Operated forklift to unload and transport product from trucks or containers.
Inspected and maintained forklifts for safety compliance.
Verified accuracy of shipment against bill of lading.
Loaded pallets onto trailers using a clamp attachment on the forklift.
Stacked materials in designated areas according to size, type, style, color or product code.

Class A CDL Truck Driver

Nationwide Expediters LLC

Rochester, NY

03.2007 - 01.2011

Maintained daily logs of vehicle checklists, mileage and fuel usage.
Transported goods across state lines in compliance with Department of Transportation regulations.
Inspected truck for defects and safe operating condition before each trip.
Loaded and unloaded cargo according to company guidelines.
Followed delivery schedules and communicated delays or issues to dispatchers.
Performed pre-trip inspections on vehicles, including brakes, tires and lights.
Assisted in loading and unloading of freight using appropriate equipment such as pallet jacks or forklifts when necessary.
Adhered to all applicable rules and regulations governing the transportation industry.
Monitored road conditions and planned routes accordingly while minimizing travel time.
Communicated regularly with dispatchers regarding deliveries, route changes, traffic updates and other relevant information.
Responded promptly to customer inquiries regarding shipping status or product availability.
Reported any mechanical issues or incidents to maintenance staff for repair or service.
Maintained accurate records of hours worked, miles driven, fuel usage and other required documentation.
Provided courteous service to customers during pickup and delivery transactions.
Adhered to safety protocols at all times while driving both on-highway and off-road environments.
Complied with hazardous materials handling requirements as mandated by law.
Attended regular safety meetings as part of ongoing training program.
Ensured proper securement of loads prior to departure from warehouse facility.
Stayed abreast of changing technology related to fleet operations through continuing education courses.
Demonstrated knowledge of defensive driving techniques when navigating difficult terrain or adverse weather conditions.
Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays.
Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
Communicated Immediately with manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly.
Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
Completed time cards, entered trip data into on-board computer, completed paper logs and maintained schedule of deliveries per dispatch instructions.
Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
Drove commercial vehicles over-the-road across [Number] states and mastered state, local and federal traffic laws and regulations, resulting in safe on-time deliveries and satisfied customers.
Achieved clean driving record for [Number] years with no points, moving violations or preventable accidents.
Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
Made and broke up sets of trailers by using and handling converter gear, inspected truck equipment such as tires, lights, brakes, gas, oil and water and performed minor repairs.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Inspected truck for defects and safe operating condition before, during and after trips.
Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
Logged driving hours and fuel usage data on time to keep reports current.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Hooked and unhooked trailers from tractor and converter dollies.
Loaded, balanced and secured product to safely transport goods.
Read and interpreted maps to determine vehicle routes.
Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
Completed transfers at hubs and final destinations to keep routes on schedule.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Retained valid proof of insurance and registration in vehicles.
Delivered customer orders to homes and places of business within established time frames.
Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.
Utilized pallet jacks and forklifts to load and unload materials off trucks.
Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
Used ropes and blocks to safely secure cargo for transport.
Maintained safe driving habits to protect property and general public on roadways.
Observed driving regulations and safety procedures, maintaining excellent safe driving record.
Worked well with dispatchers to communicate route and schedule changes.
Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Conducted daily DOT pre-trip inspections according to set checklist.
Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Obtained signatures needed to complete and process paperwork.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Managed unexpected emergencies and route changes with calm and professionalism.
Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
Inspected vehicle and personally handled routine upkeep.
Maintained strict compliance with safety rules for passenger and driver protection.
Followed regular schedule of pickups for individual customers and groups.
Recorded expenses and maintained receipts.
Used pallet jack and forklift to load and unload products at distribution centers and route locations.
Processed shipment documents neatly and efficiently for each load.
Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Fulfilled back haul orders and spotting trailers in loading yard.
Maintained ongoing communications with [Job title] in operations center to keep teammates informed.
Prepared detailed reports outlining trip, vehicle and passenger details.
Performed [Timeframe] inspections and completed vehicle repairs.
Reacted decisively and quickly to protect spoilage.
Increased inventory longevity, inspecting and repairing vehicles and emergency equipment to promote effective mechanical and safety usage.
Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
Aided senior leadership during executive decision-making process, generating daily logistics and productivity records.
Notified customers of potential late deliveries, which resulted in [Number]% decrease in calls to company support line.
Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
Kept bus orderly with strong control over passenger behaviors.

Detailing Manager

LouSHOB Kia

Cumming, GA

03.2014 - Current

Developed and implemented detailing procedures to ensure proper maintenance of customer vehicles.
Conducted detailed inspections of vehicle interiors and exteriors for dirt, damage, or other issues.
Managed a team of detailers to ensure that all tasks were completed in an efficient manner.
Provided training and guidance to new staff members on detailing techniques and processes.
When truck comes in with new automobiles, I stock all vehicles.
Ensured customer satisfaction by providing excellent service and attention to detail.
Facilitated smooth operations by managing the day-to-day activities of the team.
Developed, implemented and maintained detailed procedures for quality assurance.
Conducted regular reviews of staff performance to ensure high standards were met.
Maintained accurate records of inventory levels, stock movements and customer orders.

Detail Manager

Henderson Ford

Rochester, NY

02.2011 - 02.2014

Ensured customer satisfaction by providing excellent service and attention to detail.
Facilitated smooth operations by managing the day-to-day activities of the team.
Developed, implemented and maintained detailed procedures for quality assurance.
Conducted regular reviews of staff performance to ensure high standards were met.
Maintained accurate records of inventory levels, stock movements and customer orders.

Delivery Truck Driver

Colfax Furniture

Greensboro, NC

02.2005 - 01.2008

Loaded delivery truck with items for delivery.
Ensured all packages were securely loaded and accounted for.
Inspected truck before and after each shift to ensure safety of vehicle.
Followed designated routes and arrived at delivery destinations in a timely manner.
Maintained accurate records of deliveries, including times, addresses, and signatures.

Summary

Overview

Work History

Forklift Loader Operator

Class A CDL Truck Driver

Detailing Manager

Detail Manager

Delivery Truck Driver

Education

GED -

No Degree - CDL LICENSE

Skills

Timeline

Detailing Manager

Detail Manager

Forklift Loader Operator

Class A CDL Truck Driver

Delivery Truck Driver

GED -

No Degree - CDL LICENSE

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