James Fitzhugh
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
10
10
years of professional experience
Work History
Service Technician
MileOne Heritage Toyota
02.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Process Assistant
Amazon
07.2020 - 05.2022
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
Assistant Manager
Dollar Tree
05.2014 - 05.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Engineering Physics
Morgan State University
Baltimore, MD04.2022
Skills
- Attention to Detail
- Troubleshooting ability
- Punctual and Reliable
- Flexible and Adaptable
- Problem and Issue Resolution
Timeline
Service Technician
MileOne Heritage Toyota
02.2023 - Current
Process Assistant
Amazon
07.2020 - 05.2022
Assistant Manager
Dollar Tree
05.2014 - 05.2019
Bachelor of Science - Engineering Physics
Morgan State University
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