James Fitzpatrick
Heath Springs,SC
Summary
Skilled Residential Installer works alone to install complete security systems and associated components and accessories. Knowledgeable about calibrating settings for optimal performance. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating and maintaining customer relationships and loyalty.
Overview
9
9
years of professional experience
Work History
Residential Installer
CPI Security Systems Inc.
2021.03 - Current
- Installed security systems and home automation in customer homes across the Carolinas
- Promoted new products to existing and new customers.
- Met monthly sales goals, by giving recommendations on every install to properly better protect customers and their homes.
- Tested systems, noting issues and completing preventive maintenance.
- Follow up with customers normally after installs that i have personally done to answer any questions or concerns.
- Typically the first in-person contact with majority of our customers. Which allows me to really get a grasp of what they need to fully protect their homes.
- Adjust and create quotes for new and existing customers to complete sales.
Sales Associate
Fastenal
2019.08 - 2021.03
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assisted in the delivery of products to our consumers on site.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Sales Associate
The Home Depot Inc
2014.08 - 2019.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Retail Management
University of South Carolina - Columbia
Columbia, SC08.2020
Skills
- Customer service
- Time management
- Product and Service Sales
- Sales force
- Customer relations
- Problem solving
- Communication
- Account Management
Timeline
Residential Installer
CPI Security Systems Inc.
2021.03 - Current
Sales Associate
Fastenal
2019.08 - 2021.03
Sales Associate
The Home Depot Inc
2014.08 - 2019.05
Bachelor of Science - Retail Management
University of South Carolina - Columbia
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