James Flemal
Madison
Summary
Results-oriented professional with extensive experience as a US Army Medical Recruiter, specializing in candidate sourcing and compliance monitoring. Demonstrated success in logistics management and credential verification, leading to improved recruitment processes. Skilled in team training and collaboration, driving operational excellence in high-pressure environments. Customer-focused professional with background in hospitality and entertainment venues, known for high productivity and efficient task completion. Possess specialized skills in crowd management, ticketing systems, and guest services that ensure smooth operation of events. Excel in communication, problem-solving, and teamwork, ensuring positive experiences for all guests. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
45
45
years of professional experience
3
3
Certifications
Work History
Event Usher
Alliant Energy Center
Madison
10.2023 - 08.2025
- Guided attendees to designated seating areas, enhancing event flow and efficiency.
- Monitored crowd behavior to ensure safety and comfort for all guests.
- Trained new ushers on protocols and effective guest service techniques.
- Collaborated with security personnel to enforce venue policies and procedures.
- Addressed guest inquiries and provided information about event schedules promptly.
- Checked tickets at auditorium entrance to restrict access to authorized personnel only.
- Maintained clear communication with event staff to coordinate operations smoothly.
- Collected feedback from guests regarding their experience, aiding continuous improvement.
US Army Medical Recruiter/Assistant Center Commander
US Army
New Windsor
01.2002 - 07.2014
- Reviewed and adhered to Standard Operating Procedures (SOP) under Center Commander’s guidance.
- Conducted comprehensive training programs for recruiters on effective techniques and time management.
- Supervised a six-person recruiting center, managing schedules, time sheets, and action plans daily.
- Coordinated logistics for conventions, including budgeting, transportation, and material preparation.
- Executed outreach initiatives through school presentations, mail campaigns, and radio advertisements.
- Verified applicant credentials, including education and professional licensure, ensuring compliance with standards.
- Facilitated applicant assistance in physical exams and loan repayment processes efficiently.
- Managed inventory of supplies and equipment, ordering monthly to maintain operational readiness.
Lead Technician
The Appliance Center
Durham
08.1997 - 01.2002
- I installed, serviced and removed major appliances in a residential setting. I provided instruction on the operation, care and maintenance on purchased appliance. I provided minor plumbing and carpentry work for installation purposes. I was the store troubleshooter for installations and operation of appliances.
- Salary: 14.00 USD Per Hour
- Hours per week: 45
Security Supervisor
Pinkerton Security
Research Triangle Drive
02.1992 - 01.1997
- Supervise security operations in a Research Facility.
- Supervised a Pinkerton security detail on a 700,000 square foot research facility called Burrows Wellcome in Research Triangle Park, North Carolina. This site had over 520 employees and several hundred offices, labs and storage spaces. This site had secure laboratories that were actively engaged in the development of AIDs vaccines, animal testing, and multiple other medicines available in the market today.
- Started as a Security Officer and worked my way up to 1st Shift Supervisor. I supervised 15 Security officers in fixed and mobile locations thru out the facility. I trained new officers on the 15 different designed security routes, and conducted inspections of each post and route daily. The site was monitored by electronic video surveillance, walking patrol, vehicle patrol.
- Access control was handled in four different locations, 2 front desks and 2 loading dock locations. Communications were conducted with two way radios.
- Salary: 10.00 USD Per Hour
- Hours per week: 50
Senior Officer Specialist
Bureau Of Prisons
Brooks
12.1980 - 05.1986
- Supervised inmates in a minimum security prison setting.
- Conducted 6 weeks of training in Englewood, Colorado for introduction to corrections techniques. Was trained on search and detection techniques, pat-down, self defense (Aikido) techniques, first aid, and weapons training.
- Worked many aspects of the prison system from Compound security officer, visiting room officer, detention officer, special housing unit officer, activities officer, unit officer, security officer, and tower officer, roving patrol and control officer.
- Roving Patrol officer involved patrolling the perimeter of the prison, checking fence alarms, and supplying towers with needed equipment.
- As a tower officer, Monitored all activities on the yard, in the sweat lodge, movement between units, fence alarms, and sally port operations. Monitored entrance and exit of all inmate work crews, ambulances, garbage operations, and semi-truck deliveries. Was proficient with 12ga.
- Shotgun, M-14, M-1, Teargas rifle, and .38 caliber pistol.
- As Visiting Room Officer, Was responsible for admitting inmates to the visiting room, conducting strip searches, and monitoring visiting room visits thru one way glass doors.
- Compound Security Officer was responsible for inmate movement to the Chapel, the aid station, the visiting room, the gymnasium, detention and the associate warden’s office. The compound officer was also responsible to allow access to the housing units, should the housing unit’s officer need help during an altercation or medical staff.
- Activities Officer was responsible to run the gym operations, control movement, issue recreational equipment, and check on the welfare of the contract employees. Activities did complete searches of recreational areas after hours, conducted fence inspections, and responded to emergency situations.
- Unit Officer was responsible for conducting room inspections, searches of rooms, and pat downs of inmates during movement times. Unit officer maintained control of the housing unit, immediately handled disputes, conducted first aid and CPR, conducted controlled counts and locked down the unit.
- Detention and Special Housing Unit (SHU) officer maintained control of protective custody inmates, and inmates that were being punished for infractions within the prison. These inmates could be housed for days to years in the SHU.
- Security Officer duties consisted of operation and repair of all mechanical lock and locking systems within the prison. Attended a 6 week course in Bureau of Prison Locksmithing in Glynco, Georgia.
- Salary: 21,000.00 USD Per Year
- Hours per week: 40
- Series: 0007 Pay Plan: GS Grade: 08
- Senior Officer Specialist (GS-08) (This is a federal job)
- Duties, Accomplishments and Related Skills:
- Supervised inmates in a minimum security prison setting.
- Conducted 6 weeks of training in Englewood, Colorado for introduction to corrections techniques. Was trained on search and detection techniques, pat-down, self defense (Aikido) techniques, first aid, and weapons training.
- Worked many aspects of the prison system from Compound security officer, visiting room officer, detention officer, special housing unit officer, activities officer, unit officer, security officer, and tower officer, roving patrol and control officer.
- Roving Patrol officer involved patrolling the perimeter of the prison, checking fence alarms, and supplying towers with needed equipment.
- As a tower officer, Monitored all activities on the yard, in the sweat lodge, movement between units, fence alarms, and sally port operations. Monitored entrance and exit of all inmate work crews, ambulances, garbage operations, and semi-truck deliveries. Was proficient with 12ga.
- Shotgun, M-14, M-1, Teargas rifle, and .38 caliber pistol.
- As Visiting Room Officer, Was responsible for admitting inmates to the visiting room, conducting strip searches, and monitoring visiting room visits thru one way glass doors.
- Compound Security Officer was responsible for inmate movement to the Chapel, the aid station, the visiting room, the gymnasium, detention and the associate warden’s office. The compound officer was also responsible to allow access to the housing units, should the housing unit’s officer need help during an altercation or medical staff.
- Activities Officer was responsible to run the gym operations, control movement, issue recreational equipment, and check on the welfare of the contract employees. Activities did complete searches of recreational areas after hours, conducted fence inspections, and responded to emergency situations.
- Unit Officer was responsible for conducting room inspections, searches of rooms, and pat downs of inmates during movement times. Unit officer maintained control of the housing unit, immediately handled disputes, conducted first aid and CPR, conducted controlled counts and locked down the unit.
- Detention and Special Housing Unit (SHU) officer maintained control of protective custody inmates, and inmates that were being punished for infractions within the prison. These inmates could be housed for days to years in the SHU.
- Security Officer duties consisted of operation and repair of all mechanical lock and locking systems within the prison. Attended a 6 week course in Bureau of Prison Locksmithing in Glynco, Georgia.
Education
Associate's Degree - Culinary Arts
Southwest Wisconsin Technical College
Fennimore, WI, United States05.2017
Some College Coursework Completed - Criminal Science
Mid-State Technical College
Wisconsin Rapids, WI, United StatesSkills
- Candidate sourcing
- Credential verification
- Applicant tracking
- Interview coordination
- Logistics management
- Compliance monitoring
- Event coordination
- Crowd management
- Ticket checking
- Safety monitoring
- Customer service
- Conflict resolution
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Strong work ethic
- Emergency response readiness
- Ticket scanning proficiency
- Professional appearance
- Team player mentality
- Security
- Emergency response
- Working under pressure
References
- CPT William P., Gehlen, US Army Health Care Recruiting, william.p.gehlen.mil@mail.mil, 718-630-4187, New York City
- SFC Louis, Shetler, US Army Health Care Recruiting, r.louisshetler@gmail.com, 301-785-0809
- Dorothy, Carskadon, Veterans Administration, GIDORRIE@gmail.gov, 815-323-2516
Desired locations
United States - WI - Dane County United States - WI - Madison
Availability
- Job Type: Permanent, Temporary
- Work Schedule: Part-Time, Full Time
Accomplishments
Certified Pinkerton Security Officer
Affiliations
Volunteer Fireman 1980
Certification
Locksmith Bureau of Prisons
Timeline
Event Usher
Alliant Energy Center
10.2023 - 08.2025
US Army Medical Recruiter/Assistant Center Commander
US Army
01.2002 - 07.2014
Lead Technician
The Appliance Center
08.1997 - 01.2002
Security Supervisor
Pinkerton Security
02.1992 - 01.1997
Senior Officer Specialist
Bureau Of Prisons
12.1980 - 05.1986
Associate's Degree - Culinary Arts
Southwest Wisconsin Technical College
Some College Coursework Completed - Criminal Science
Mid-State Technical College