Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

James Fleming

Hendersonville,TN

Summary

Customer-oriented seasoned Manager offering over 17 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

26
26
years of professional experience

Work History

Owner/Operator

JPF Home Design
Nashville, TN
03.2017 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

General Manager

Steak N Shake
Mount Juliet, TN
04.2012 - 02.2017
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.

Department Manager

Home Depot
Nashville, TN
08.2010 - 03.2012
  • Developed and implemented strategies to increase sales in assigned zones.
  • Created and maintained positive relationships with store managers, customers, and vendors.
  • Reviewed daily sales reports to monitor performance against targets.
  • Organized training sessions for store personnel on new product launches and promotions.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.

Department Supervisor

Lowes Home Improvment
Hendersonville, TN
08.2002 - 03.2008
  • Conducted performance reviews for staff members.
  • Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
  • Ensured compliance with all safety regulations across the department.
  • Facilitated communication between management, staff, and customers.
  • Established goals for each team member and monitored progress towards those objectives.
  • Trained employees on new processes or procedures as needed.

Restaurant Manager

Cooker Bar & Grill
Goodlettsville, TN
04.1998 - 02.2022
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Education

Bachelor of Arts - Marketing Management And Research

Middle Tennessee State University
Murfreesboro, TN
05-2003

Skills

  • Operations Oversight
  • Budget Development
  • Personnel Management
  • Financial Planning

Accomplishments

Graduated Magna Cum Laude

Timeline

Owner/Operator

JPF Home Design
03.2017 - Current

General Manager

Steak N Shake
04.2012 - 02.2017

Department Manager

Home Depot
08.2010 - 03.2012

Department Supervisor

Lowes Home Improvment
08.2002 - 03.2008

Restaurant Manager

Cooker Bar & Grill
04.1998 - 02.2022

Bachelor of Arts - Marketing Management And Research

Middle Tennessee State University

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James Fleming