James Fletcher
Bronston,KY
Summary
Dynamic Dispatch Manager with 5 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
5
5
years of professional experience
Work History
Dispatch
Fletcher Transportation
09.2019 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Owner/Operator Truck Driver
Fletcher Transportation
09.2019 - Current
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Dropped and hooked trailers and changed configuration of equipment.
- Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Managed day-to-day business operations.
Truck Driver
Highway Transport
10.2018 - 10.2019
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
Education
No Degree - General Studies
Union College
Barbourville, KYNo Degree - General Studies
Western Kentucky University
Bowling Green, KYSkills
- Critical Thinking
- Customer Service
- Dispatch Recordkeeping
- Service Coordination
- Customer Relationship Management
- Schedule Management
- Equipment Inspection
- Environmental awareness
- Prioritizing calls
- Route Planning
- Creative Thinking
- Phone dispatch
- Decision-Making
Timeline
Dispatch
Fletcher Transportation
09.2019 - Current
Owner/Operator Truck Driver
Fletcher Transportation
09.2019 - Current
Truck Driver
Highway Transport
10.2018 - 10.2019
No Degree - General Studies
Union College
No Degree - General Studies
Western Kentucky University