Summary
Overview
Work History
Education
Skills
Timeline
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James Fooce

Ashville

Summary

Dynamic leader with proven expertise in staff management and customer service honed at Dairy Diamond Pizza. Excelled in team leadership and time management, significantly enhancing staff productivity and customer satisfaction. Skilled in staff training and development, and adept in decision-making. Demonstrated ability to improve operational efficiency and safety, showcasing a blend of hard and soft skills.

Professional with strong expertise in IT support, prepared to excel in technical role. Known for effective troubleshooting, network management, and software support. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, with proven skills in problem-solving, communication, and customer service.

Overview

15
15
years of professional experience

Work History

Manager

Dairy Diamond Pizza
03.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

FT5 Field Technician

Spectrum
03.2015 - 11.2024
  • Worked with diverse types of weather and ground conditions.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.

Forklift Operator

Bare Escentuals Beauty
07.2012 - 12.2015
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Forklift Operator/Crew Trainer

Forward Air
08.2009 - 02.2012
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Education

High School Diploma -

Buckeye Trail High School
Cambridge, OH
05-2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Staff training and development

Timeline

Manager

Dairy Diamond Pizza
03.2022 - Current

FT5 Field Technician

Spectrum
03.2015 - 11.2024

Forklift Operator

Bare Escentuals Beauty
07.2012 - 12.2015

Forklift Operator/Crew Trainer

Forward Air
08.2009 - 02.2012

High School Diploma -

Buckeye Trail High School

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James Fooce