Summary
Overview
Work History
Education
Skills
Timeline
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James Forester

James Forester

LEBANON,IN

Summary

Accomplished Driver/Mechanic and Service Technician with a proven track record at IMI and Amerigas, adept in vehicle maintenance and customer service. Leveraged expertise in time management and problem-solving to enhance operational efficiency and client satisfaction. Known for exceptional communication skills and a clean driving record, consistently delivering on time and maintaining a professional image. While at Amerigas I was district safety officer, and went on many sales runs and excelled with sales.

Overview

17
17
years of professional experience

Work History

Driver/mechanic

Oles Engineering
12.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Driver

IMI
03.2017 - 09.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Service Technician

AmeriGas Propane
08.2007 - 07.2015
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.

Education

Diploma - General Studies

Lebanon High School, Lebanon, IN.
Lebanon, IN
05.1989

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Patience and understanding
  • City and non-city driving
  • Problem-Solving
  • Loading and unloading
  • Traffic laws knowledge
  • Safety Protocols
  • Driving in Adverse Conditions
  • Vehicle Maintenance
  • Commercial driving
  • Relationship Building
  • Schedule Management
  • Confidentiality understanding
  • DOT Compliance
  • Customer rapport
  • CDL License
  • Multitasking Abilities
  • Problem-solving abilities
  • Excellent Communication

Timeline

Driver/mechanic

Oles Engineering
12.2023 - 05.2024

Driver

IMI
03.2017 - 09.2023

Service Technician

AmeriGas Propane
08.2007 - 07.2015

Diploma - General Studies

Lebanon High School, Lebanon, IN.

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James Forester