James Forsyth
Douglasville,GA
Summary
Proven leader and sales expert with a track record of elevating customer satisfaction and boosting revenue at Six Flags through exceptional service and strategic upselling. Skilled in cash handling and team motivation, I excel in fast-paced environments, consistently prioritizing tasks and fostering collaboration. My professional demeanor and problem-solving abilities have been pivotal in achieving company goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin’ Donuts
Lithia Springs, GA
10.2021 - Current
Sales Associate
Six Flags
Atlanta, GA
01.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Diploma - None
Douglas County High School
Douglasville, GA05.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Sales and Upselling
- Role Modeling
- Professional Appearance
- Sales expertise
- Multitasking
Timeline
Shift Leader
Dunkin’ Donuts
10.2021 - Current
Sales Associate
Six Flags
01.2021 - 09.2021
Diploma - None
Douglas County High School